Note: The job is a remote job and is open to candidates in USA. Generation Citizen provides civic education and youth leadership development to help build an inclusive, multiracial democracy. The Product Manager will lead the development and evolution of the organization’s learning technology ecosystem, overseeing the Docebo platform, product roadmap, integrations, workflows, and user experience. The role will also translate learning data into impact insights, build dashboards, establish governance processes, and coordinate cross-functional implementation and training.
Responsibilities
- Own the comprehensive Docebo architecture, shaping the digital experience of teacher learning to maximize user experience and engagement, and maintaining overall UX standards to resolve technical and programmatic inconsistencies
- Develop and own all internal workflows to support the internalization of product experiences and connectivity to additional systems (ex., Tableau, Google, Salesforce)
- Manage the learning product feature roadmap, shifting the organization from a reactive approach to using our strategic plan as a guide and drawing on user feedback and insights
- Lead and maintain system integrations to ensure workflows do not break at scale
- Conduct ongoing audits of platform processes to identify operational bottlenecks, and actively recommend and implement system optimizations that reduce administrative burden and improve our 'cost to serve' metrics while optimizing the learning journey
- Translate teacher engagement and course completion data into actionable insights for district partners and internal program teams to demonstrate impact
- Align curriculum and e-learning course data directly with broader organization-wide impact measures
- Build shared dashboards and reporting from Docebo into insights for the Program & Impact team
- Develop and deliver internal training initiatives to increase organizational 'data literacy,' empowering non-technical staff to independently access and interpret LMS data to inform their own work
- Co-design learning pathways alongside the Director of Instructional Design to ensure asynchronous learning modules respect teachers' limited prep time while delivering high-impact civic pedagogy
- Establish and maintain comprehensive documentation and Standard Operating Procedures (SOPs) for all LMS workflows, ensuring that platform processes are transparent, replicable, and resilient to staff turnover
- Run strategic learning systems meetings, set standard operating platform policies, and resolve technical tradeoffs
- Proactively identify and address potential cross-functional friction points; lead the communication infrastructure for complex projects, ensuring all stakeholders are aligned before, during, and after implementation phases
Skills
- Demonstrated experience in the K-12 or education technology space, with a deep understanding of how to translate pedagogical goals into intuitive, user-centered digital experiences
- 2+ years of product management experience overseeing learning management systems (LMS) or edtech platforms designed specifically for K-12 educators or youth development
- Demonstrated expertise in managing product roadmaps, handling complex third-party software integrations, and establishing UX consistency
- Strong capacity to translate evaluation questions into software metrics, configure dashboards, and maintain unsiloed data pipelines
- Exceptional relationship management and change management skills necessary to run cross-team governance and train diverse internal groups
- Strong project and portfolio management skills, with a track record of managing competing priorities while maintaining quality and meeting deadlines
- Experience navigating organizational change, including managing stakeholder resistance, building cross-departmental alignment, and translating strategic priorities into practice
- Proficiency with Salesforce, Tableau or comparable data visualization tools, and Qualtrics or similar survey platforms
- While positions are currently remote or hybrid, all staff members are expected to travel overnight at least once per year for staff retreats and other team gatherings
- This position works primarily remotely but will be expected to travel no more than 30% of the time to attend monthly in-person team days, organizational retreats, special events, external partner meetings, conferences, and other potential in-person activities
- Required in-person opportunities include, but are not limited to, annual staff retreats, funder meetings, school visits, and region-based Civics Day events
- This role may include a limited amount of overnight travel
Benefits
- Remote or hybrid work arrangement
- Unlimited PTO
- A set of paid holidays
- Fully-paid winter break from December 24th through January 2nd of each year
- Medical, dental, and vision benefits for all full-time employees through Emplova, with five Cigna medical plans and MetLife vision and dental plans; benefits effective the 1st day of the month after an employee’s start date
- GC subsidizes up to 85% for employees and 70% for their dependents, based on the selected plan
- Laptop computer
- Monthly $100 Work-from-Home stipend
- $150 Work-from-Home set-up reimbursement
- Flexible Spending Account
- Health Savings Account
- 401(k) with a 3% employer match (capped at $1,000 annually)
- Pre-tax commuter benefits
- Employee Assistance Program (EAP) through Emplova Health Advocate
- Tickets at Work
- Pet Insurance
- The opportunity to work alongside smart, passionate colleagues who are working to rebuild our democracy in alignment with our core values
Company Overview