Note: The job is a remote job and is open to candidates in USA. Leave Your Mark is seeking a highly collaborative Integrations Product Manager to support the scaling of healthcare payer and provider relationships. The role owns the strategy, roadmap, stakeholder alignment, and productization of customer and partner integrations, translating workflow and data exchange needs into reliable, scalable capabilities.
Responsibilities
- Own the integration product surface area
- Define and evolve the product vision, roadmap, and outcomes for client's integration platform and customer/partner integrations
- Assess business value and prioritize integration work based on customer impact, revenue/retention potential, implementation scale, reliability risk, and engineering effort
- Establish and track success metrics (e.g., time-to-integrate, integration reliability/SLA adherence, error rates, throughput/latency, support burden, adoption)
- Partner with Client/Implementation teams and customers/partners to deeply understand integration requirements, constraints, timelines, and acceptance criteria
- Productize what Engineering builds: turn one-off integration components into templates, playbooks, reference architectures, and documentation so the next customers can rinse-and-repeat at scale
- Partner with Operations and Client Success to ensure new payer clients and post-acute care partners can adopt integrations without reinventing the wheel each time
- Write clear epics, user stories, and technical requirements that enable Engineering to deliver with minimal ambiguity (data mapping, edge cases, error handling, security, observability, and support workflows)
- Own and continuously refine the product backlog for the Integrations Engineering Scrum team
- Lead/enable sprint planning, backlog refinement, and sprint review readiness (ensuring stories are “ready,” dependencies are surfaced, and scope is coherent)
- Coordinate cross-team dependencies (Product, DevOps, InfoSec, Data/Analytics, QA, Implementation, Support)
- Drive feedback loops from production: analyze incidents, integration failures, customer escalations, and operational pain points; prioritize systemic fixes over repeated one-offs
- Partner with engineering leadership to make pragmatic build-vs-buy decisions and minimize long-term maintenance cost
Skills
- 4+ years of product management experience (technical product, platform product, or integration-heavy product experience strongly preferred)
- Demonstrated experience shipping products with meaningful technical depth (APIs, data platforms, workflow automation, integration middleware, or developer-facing capabilities)
- Track record of productizing and scaling technical capabilities, you've taken a one-off customer solution and turned it into a repeatable, reusable product component
- Confidence with senior external stakeholders: you've held your own with payer CIOs and CMOs, health-system executives, and partner VPs, and built alignment with all parties in the room
- Enough technical fluency to be a great product partner: you can read technical artifacts such as API docs/specs, data schemas, mapping files, logs, and dashboards, and know when to push back on complexity that isn't earning its keep
- Familiarity with healthcare data exchange standards is valuable: HL7 v2, FHIR, X12/EDI, SFTP-based file exchange
- Comfort using data to make decisions: basic SQL skills and/or experience
- Healthcare technology experience preferred: you've worked with clinical data flows, payer authorization files, ADT feeds, and HIPAA-governed environments
- Familiarity with automation approaches (e.g., RPA) is a plus
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