Note: The job is a remote job and is open to candidates in USA. CSI is a software provider helping community and regional financial institutions meet customer needs through banking and financial technology solutions. The Commercial Product Manager defines and executes digital banking product strategy for specialized commercial segments, translating market insights into product roadmaps and delivered capabilities. The role also supports commercialization, lifecycle management, performance measurement, and cross-functional leadership.
Responsibilities
- Develop expertise across niche commercial segments and their unique banking, payments, and operational needs
- Conduct market research, client discovery, and competitive analysis to identify opportunities
- Monitor trends in commercial banking, including real-time payments, embedded finance, and automation
- Define and manage product strategy aligned to commercial segment needs and business goals
- Translate insights into product requirements and prioritized roadmaps
- Partner with Product Line Leadership to develop business cases and assess ROI
- Collaborate with Product, Engineering, and Architecture teams to deliver roadmap initiatives
- Drive capabilities such as payments (ACH, RTP, wires), user entitlements, account structures, and integrations
- Validate product direction through customer feedback and performance metrics
- Partner with Product Marketing to define positioning, messaging, and segment-specific value propositions
- Support sales enablement through demos, training, and collateral
- Contribute to pricing and packaging strategies to meet revenue and profitability targets
- Define success metrics and measure product performance (adoption, revenue, customer satisfaction)
- Manage the full product lifecycle from concept through launch and optimization
- Collaborate cross-functionally across Product, Engineering, Marketing, Sales, and Customer Success
- Mentor Product Managers and Analysts
- Represent the organization as a subject matter expert in commercial digital banking
Skills
- 6+ years of product management experience in digital banking, fintech, or commercial banking
- Strong knowledge of commercial banking workflows, including payments (ACH, RTP, wires) and treasury services
- Proven ability to define strategy and deliver customer-centric solutions
- Strong analytical, communication, and stakeholder management skills
- Experience working in Agile environments
- Bachelor's degree or equivalent experience required
- Applicants must be authorized to work in the United States without the need for sponsorship now or in the future
- Experience with niche commercial segments (e.g., property management, title/escrow, franchise) preferred
- Pragmatic Certified Level II (or higher) preferred
Benefits
- Eligibility for incentive awards based on both individual and business performance
Company Overview