Note: The job is a remote job and is open to candidates in USA. Hyatt is a hospitality company focused on caring for people and creating meaningful experiences for guests and colleagues. The Product Manager for the Customer Data Platform will guide the platform’s strategy, roadmap, feature development, and delivery while partnering with data, marketing, loyalty, CRM, paid media, digital, and engineering teams. The role focuses on customer data management, data integration, data quality, marketing technology, and enterprise adoption of the platform.
Responsibilities
- Work in cross-functional and agile product pods alongside Data Engineers, Data Stewards, Data Scientists, Machine Learning Engineers, other Product Managers, and executives to improve the experience of guests and customers worldwide
- Own and manage the end-to-end product lifecycle of the Customer Data Platform, including strategy, roadmap, feature definition, and delivery
- Lead the planning, scoping, and prioritization of projects to achieve all of our goals and outcomes
- Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage the backlog, and ship products quickly
- Ensure data quality definition, monitoring, alerts and recourse is built into roadmap plans and engineering requirements of each data initiative/product
- Ensure new data or product requirements are in compliance with Hyatt policies and/or corresponding contracts before being passed to engineers
- Define and ensure products meet business SLAs
- Represent the team with partners and senior company leaders to align resources and prioritization
- Promote enterprise-wide adoption of the Customer Data Platform
- Educate teams on the Customer Data Platform and use cases
- Foster an environment that enables the Customer Data Platform to grow and advance quickly while maintaining a high standard for quality
- Some travel may be required
Skills
- •4+ years of experience as a Product Manager with a record of successfully managing, building or launching enterprise or consumer software, applications or business intelligence tools
- •2+ years of experience working with Customer Data Platforms utilizing 1st party data to create customer profiles and building audiences
- •Proven experience working in an agile environment
- •Proven experience shipping products
- •Knowledge of modern data Infrastructure, data governance and related processes
- •Proven ability to navigate difficult situations with competing stakeholder needs and across multiple audiences (individual contributors, managers, executives)
- •Experience with customer empathy and experience shaping product direction and execution based on customer needs
- •Excellent organization, communication, and presentation skills
- •Some travel may be required
- •Bachelor's degree in Computer Science, Information Technology, or a related field
- •Experience working with Customer Data Platforms, preferably Amperity
- •Experience using Jira, ThoughtSpot, Confluence
Benefits
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
- This position is also eligible to earn an annual bonus.
Company Overview
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