Note: The job is a remote job and is open to candidates in USA. Hyatt is a global hospitality company seeking a Product Manager of Customer Data Platform to join its Marketing Technology team. The role owns the end-to-end CDP product lifecycle, translates business needs into scalable solutions, and partners with cross-functional teams to improve customer insights, data quality, and data-driven marketing and sales efforts.
Responsibilities
- Work in cross-functional and agile product pods alongside Data Engineers, Data Stewards, Data Scientists, Machine Learning Engineers, other Product Managers, and executives to improve the experience of guests and customers worldwide
- Own and manage the end-to-end product lifecycle of the Customer Data Platform, including strategy, roadmap, feature definition, and delivery
- Lead the planning, scoping, and prioritization of projects to achieve all of our goals and outcomes
- Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage the backlog, and ship products quickly
- Ensure data quality definition, monitoring, alerts and recourse is built into roadmap plans and engineering requirements of each data initiative/product
- Ensure new data or product requirements are in compliance with Hyatt policies and/or corresponding contracts before being passed to engineers
- Define and ensure products meet business SLAs
- Represent the team with partners and senior company leaders to align resources and prioritization
- Promote enterprise-wide adoption of the Customer Data Platform
- Educate teams on the Customer Data Platform and use cases
- Foster an environment that enables the Customer Data Platform to grow and advance quickly while maintaining a high standard for quality
- Some travel may be required
Skills
- 4+ years of experience as a Product Manager with a record of successfully managing, building or launching enterprise or consumer software, applications or business intelligence tools
- 2+ years of experience working with Customer Data Platforms utilizing 1st party data to create customer profiles and building audiences
- Proven experience working in an agile environment
- Proven experience shipping products
- Knowledge of modern data Infrastructure, data governance and related processes
- Proven ability to navigate difficult situations with competing stakeholder needs and across multiple audiences (individual contributors, managers, executives)
- Experience with customer empathy and experience shaping product direction and execution based on customer needs
- Excellent organization, communication, and presentation skills
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Experience working with Customer Data Platforms, preferably Amperity
- Experience using Jira, ThoughtSpot, Confluence
Benefits
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
- This position is also eligible to earn an annual bonus.
Company Overview
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