Note: The job is a remote job and is open to candidates in USA. Sartorius is a global life science company developing technologies that help translate scientific discoveries into real-world medicine. The Product Manager, ATS Services will lead the strategy and commercial success of the ATS Process Development and Plasmid Manufacturing Services portfolio, from conception through commercialization. The role will translate customer and market insights into scalable service offerings, guide cross-functional teams, and drive portfolio growth, performance, and continuous improvement.
Responsibilities
- Define, articulate and execute the ATS-wide strategy, offering architecture and roadmap for Process Development and Plasmid Manufacturing Services in alignment with ATS and Sartorius priorities
- Translate customer needs, market opportunities, industry trends, competitive dynamics and emerging technologies into scalable service offerings and differentiated value propositions
- Develop and maintain the multi-year business plan for the services portfolio, including growth priorities, portfolio scenarios, business cases, investment recommendations and pricing inputs
- Drive data-based portfolio decisions across the full-service lifecycle, from the identification of new opportunities through development, launch, growth, optimization and discontinuation
- Partner closely with Services Sales to define priority customer segments, applications and strategic opportunities, while Services Sales retains customer and opportunity ownership
- Engage directly with key customers and relevant industry stakeholders to validate customer needs, service concepts, value propositions and portfolio priorities
- Champion the ATS Services portfolio internally and externally, acting as its strategic advocate and subject-matter expert
- Lead the development of new or expanded service offerings in close collaboration with Product Development and the Operational Clusters, ensuring alignment on technical capability, scalability, capacity, cost and delivery requirements
- Lead readiness assessments and recommendations for new or expanded services, integrating customer demand, business-case viability and operational and commercial readiness
- Guide cross-functional teams from service concept through launch and commercialization, ensuring that offerings address customer needs and achieve defined business objectives
- Define value propositions, differentiators, target positioning and pricing principles for the services portfolio and ensure that these are translated into clear commercial messages
- Partner with Central Marketing on launches, positioning and market activation, and ensure that services are integrated effectively with the broader ATS portfolio and customer workflows
- Provide the Operational Clusters with visibility on expected demand, growth assumptions, capacity implications and relevant deviations from established business trends
- Monitor portfolio and service performance, using customer feedback, commercial data and operational insights to identify improvement opportunities and corrective actions
- Develop and monitor portfolio performance indicators covering areas such as revenue growth, profitability, pipeline, conversion, utilization, customer demand, delivery performance and launch progress
- Align service portfolio priorities and investment recommendations with overall ATS and Sartorius objectives
- Foster strong cross-functional collaboration across Services Sales, Product Development, Operational Clusters, Portfolio Analytics, Central Marketing, Finance and the wider ATS Product Management organization
Skills
- Master's degree in Life Sciences, Biotechnology, Engineering, Business, Marketing or a related field
- 8+ years of relevant professional experience in life sciences, bioprocessing, advanced therapies, contract services or a related industry
- Significant experience in product management, portfolio management, service strategy, commercial strategy or a comparable customer-facing business role
- Excellent understanding of the advanced therapies market, including relevant customer segments, development and manufacturing workflows, market dynamics, competitive landscape and industry trends
- Proven ability to translate customer needs and market insights into service strategies, offering architectures, value propositions and commercially viable business models
- Demonstrated experience developing business cases, multi-year plans, pricing recommendations and investment proposals
- Strong customer orientation, with the credibility and communication skills required to engage with key customers and senior stakeholders at eye level
- Excellent strategic and commercial thinking, with the ability to connect market opportunities, customer demand, technical capabilities and operational economics
- Strong influencing and cross-functional leadership skills, with the ability to align teams and drive decisions without direct authority
- Excellent analytical and decision-making capabilities, including the ability to make timely recommendations despite uncertainty or incomplete information
- Outstanding communication, presentation and relationship-building skills across internal and external stakeholder groups
- Proven ability to operate effectively in a fast-paced, changing and globally matrixed organization
- Willingness to travel up to 50%, reflecting the strong external and customer-facing focus of the role
- Identification with our core values: Sustainability, Openness, Enjoyment
- Strong understanding of Process Development Services, Plasmid Manufacturing Services or comparable bioprocessing and contract-service offerings is strongly preferred
Benefits
- Mentoring, leadership programs, internal seminar offerings
- Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Comprehensive onboarding, including a virtual online platform
- Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
- Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
- Working in smart buildings with the latest technology and equipment
- 401 k (with generous company match)
- HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
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