Note: The job is a remote job and is open to candidates in USA. White Cup provides CRM and business intelligence software for distributors and is seeking a commercially minded Product Manager to guide product direction for its CRM and BI solutions. The role owns product strategy, AI-enabled customer value, pricing and monetization, customer and market insight, and coordination with distributed product and engineering teams.
Responsibilities
- Product strategy and priorities. Own the vision, positioning, roadmap, and core workflows for White Cup CRM and BI. Make clear tradeoffs across customer value, business goals, market opportunities, and technical constraints
- AI-enabled customer value. Identify and apply practical AI capabilities to CRM, BI, and business workflows, translating emerging technology into useful, commercially relevant product experiences
- Pricing and monetization. Help shape SaaS pricing, packaging, and monetization strategies that connect product value to adoption, retention, and sustainable revenue growth
- Customer and market insight. Develop a deep understanding of our customers and market. Turn input from customers, Sales, Support, Services, and leadership into focused product opportunities
- Distributed execution. Provide decisive direction to execution-focused product team members and partner effectively with offshore engineering and product teams on feature definitions, sprint scope, release plans, and outcomes
Skills
- At least three years of product management or product ownership experience in B2B software
- Strong familiarity with CRM, BI, ERP, or comparable systems used by industrial, distribution, operations, or sales teams
- Demonstrated ownership of product direction, prioritization, and commercially meaningful decisions
- Experience applying AI capabilities to CRM, BI, or business workflows
- Experience with SaaS product pricing, packaging, or monetization
- Experience working effectively with offshore engineering and product teams
- Clear communication of product choices, tradeoffs, and commercial rationale; a bachelor's degree or equivalent practical experience
- This is a remote U.S. position
- Candidates must either be based in the Eastern time zone or be willing and able to maintain working hours aligned with Eastern Time
- Reliable overlap with our India-based engineering and product teams is an essential part of the role
- Occasional travel of up to approximately 15 percent may be required
- Experience in industrial distribution, B2B sales workflows, legacy-product modernization, or tools such as Aha, Jira, and Figma will help you stand out
Benefits
- Remote flexibility
- Unlimited PTO
- 13 company holidays including three Recharge Days
- Strong medical-plan support
- Dental and vision coverage
- A 401(k) match up to 4 percent
- Company-provided equipment
- A monthly home-office stipend
Company Overview