Note: The job is a remote job and is open to candidates in USA. Customer.io provides a platform that helps companies send automated, relevant communications through email, push notifications, in-app messages, and SMS using real-time behavioral data. The Product Manager will own a defined portion of the self-serve customer journey, improving signup, onboarding, activation, retention, and upgrades through data, experimentation, and cross-functional collaboration.
Responsibilities
- Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade
- Find and resolve friction points using data, experimentation, and customer insight
- Define and track success metrics for activation, retention, and monetization
- Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints
- Work with Engineering to scope and deliver improvements that reduce time-to-value
- Run A/B tests and growth experiments to find what drives conversion and engagement
- Communicate priorities and progress clearly across teams and leadership
Skills
- Experience using or developing AI-powered tooling in your product workflow
- A track record of improving activation or retention metrics
- Strong analytical and experimentation skills — data-driven but comfortable with ambiguity
- Experience collaborating across Product, Marketing, and CX
- A clear communicator who simplifies complexity and drives alignment
- Deep curiosity about what helps customers succeed
- Comfort working autonomously in a remote, async-first environment
- 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
- Remote, async-first work environment
Company Overview