Note: The job is a remote job and is open to candidates in USA. John Hancock Retirement is hiring a Product Manager to own feature-level roadmaps and product outcomes for digital experiences and retirement-platform capabilities. The role translates strategy and customer needs into prioritized features, leads cross-functional discovery and delivery, and guides launch readiness and continuous improvement.
Responsibilities
- Own feature discovery, planning, delivery, launch, adoption, and continuous improvement of assigned product capabilities and features
- Own the feature-level roadmap aligned with PDL-owned capability roadmaps; influence strategic direction of your product domain through insights and recommendations
- Lead discovery through SMEs, Customer Service, Sales, and business partners; translate feedback and research into problem statements, assumptions, and validation needs
- Partner with engineering, architecture, UX/design, analysts, and Product Owners to validate solutions, define features and acceptance criteria, and resolve delivery trade-offs
- Define success measures before development; establish baselines as data becomes available and use post-launch adoption and outcomes to guide improvements
- Recommend feature priorities based on needs, strategy, regulatory obligations, risk, dependencies, and capacity
- Engage Legal, Compliance, Risk, Security, Operations, and Marketing early to ensure the end product meets the business, security, and compliance needs
- Align and manage work with vendors and business partners on solution needs, integrations, delivery expectations, and operational readiness
- Build alignment on product direction through clear problem framing and evidence-based recommendations
- Communicate roadmap priorities, risks, decisions, trade-offs, and outcomes to business and technical stakeholders
Skills
- Bachelor's degree
- 5+ years of relevant product management experience
- Strong understanding of the software product lifecycle and agile delivery
- Including discovery, feature roadmaps, requirements, solution validation, launch, and iteration
- Demonstrated ability to translate customer and business needs into clear problem statements and features, build evidence-based prioritization recommendations, and define success measures
- Excellent interpersonal, motivational, influencing and relationship-building skills
- Exceptional written and oral communication skills, including a developed ability to present to audiences of varying backgrounds and expertise
- Demonstrated ability to lead product work across engineering, design, Product Owners, and business partners, influencing decisions and resolving trade-offs without direct reporting authority
- Strategic thinking and ability to adapt plans based on competing product needs, dependencies, and uncertainty while maintaining the foundational commitments to product outcomes
- Ability to work under pressure to meet key deadlines
- Relevant retirement services and recordkeeping domain experience
- SAFe
Benefits
- Eligible employees may participate in incentive programs and earn incentive compensation tied to business and individual performance.
- Eligible employees have customizable health, dental, mental health, and vision benefits; short- and long-term disability, life, and AD&D insurance coverage; adoption/surrogacy and wellness benefits; and employee/family assistance plans.
- Eligible employees have retirement savings plans, including pension/401(k) savings plans and a global share ownership plan with employer matching contributions.
- Eligible employees have financial education and counseling resources.
- U.S. paid time off: up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year.
- The full range of statutory leaves of absence.
- Remote working arrangement.
- A flexible environment.
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