Note: The job is a remote job and is open to candidates in USA. Guaranteed Rate, Inc. is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. They are seeking a highly motivated Senior Product Manager to lead the transformation of the mortgage operations experience through automation, workflow optimization, and technology innovation.
Responsibilities
- Define and own the roadmap for mortgage operations automation and process optimization
- Identify opportunities to reduce manual effort throughout the loan lifecycle, from application through closing
- Partner with business leaders to establish product priorities aligned to operational efficiency, quality, customer experience, and growth objectives
- Develop business cases and success metrics for product investments
- Work closely with Operations, Processing, Underwriting, Closing, Secondary Marketing, Compliance, and Technology teams to identify pain points and opportunities
- Translate business challenges into clear product requirements, user stories, workflows, and acceptance criteria
- Map and optimize end-to-end mortgage processes to eliminate friction and unnecessary manual touchpoints
- Define solutions that improve automation rates, cycle times, productivity, and loan quality
- Partner with engineering and technology teams to deliver products and enhancements that drive measurable business impact
- Prioritize features and enhancements based on customer value, operational efficiency, risk reduction, and strategic alignment
- Lead backlog refinement, roadmap planning, and sprint-level prioritization activities
- Ensure solutions are scalable, compliant, and aligned with operational best practices
Skills
- Deep understanding of the mortgage loan lifecycle including origination, processing, underwriting, closing, and post-closing operations
- Strong experience identifying opportunities for operational automation and workflow optimization
- Background in mortgage operations, fulfillment, underwriting, processing, or loan manufacturing
- Exceptional analytical, problem-solving, and communication skills
- Proven ability to influence cross-functional stakeholders and drive organizational change
- Bachelor's degree or equivalent experience
- Experience with Encompass and mortgage fulfillment processes
Benefits
- Eligibility to participate in a company-sponsored 401(k)
- Vacation benefits
- Eligibility for medical, dental, vision, and prescription drug benefits
- Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
- Life insurance and death benefits
- Critical care insurance
- Personal accidental insurance
- Commuter benefits
- Pet insurance
- Certain time off and leave of absence benefits
- Well-being benefits (e.g., employee assistance program)
- Other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources)
Company Overview
Company H1B Sponsorship