Note: The job is a remote job and is open to candidates in USA. ACI Worldwide is seeking a Director-level Individual Contributor in Product Management to lead the strategy, development, and execution of their deployment and operational platform. This role involves blending product leadership with DevOps strategy and cloud-first deployment expertise to enable secure, scalable, cloud-native and hybrid deployments across various environments.
Responsibilities
- Drive the product definition, roadmap, and solution plans for deployment platforms, cloud infrastructure capabilities, and operational tooling
- Develop and maintain multi-year (3–5 year) product strategy and annual operating plans for DevOps, cloud deployment, and platform capabilities
- Define business cases and investment priorities based on market analysis, cloud adoption trends, and customer needs across SaaS and self-managed environments
- Own product vision for DevOps and cloud-enabled deployment tooling, including: Infrastructure-as-Code (IaC) and GitOps models, CI/CD pipelines and release orchestration across environments, Environment provisioning across multi-cloud (AWS, Azure, GCP) and on-prem, Configuration management and secrets management, Observability (logging, metrics, tracing, alerting)
- Define standards for cloud-native architectures, including containerization (Kubernetes), service mesh, and microservices deployment patterns
- Establish automation frameworks to enable consistent, repeatable deployments across SaaS, hybrid, and on-prem environments
- Drive improvements in deployment velocity, reliability, cost efficiency, and operational resilience
- Define and deliver deployment models supporting: Cloud-native SaaS platforms (multi-tenant and single-tenant), Hybrid and multi-cloud deployments, Private cloud and on-premise (including air-gapped environments)
- Design for portability across cloud providers and customer-managed infrastructure
- Own versioning, upgrade strategies, patching, blue/green and canary releases, and backward compatibility across environments
- Ensure architectures support: High availability and fault tolerance, Disaster recovery and geo-redundancy, Elastic scalability and workload isolation in cloud environments
- Ensure deployment and cloud architecture supports high-performance payment processing, including: Wires, real-time payments, cards, and ACH, Low latency and high throughput requirements, Regulatory requirements (PCI-DSS, regional compliance, data residency), End-to-end encryption and secure key management
- Partner with professional services, solution consulting, application, and payment product teams to ensure seamless delivery across all deployment models
- Engage directly with enterprise customers, partners, and implementation teams to understand deployment, cloud adoption, and operational challenges
- Translate customer feedback, cloud migration needs, and market trends into actionable product capabilities
- Partner with Sales and Marketing on go-to-market strategy, including positioning cloud vs on-prem offerings, sales enablement, and customer adoption strategies
- Collaborate with: Engineering (platform, cloud infrastructure, and application teams), Site Reliability Engineering (SRE), Security, Compliance, and Risk, Professional Services / Implementation
- Influence architecture decisions to ensure deployability, operability, scalability, and cloud readiness are core design principles
- Act as a key bridge between platform engineering and customer-facing delivery teams
- Define and track key KPIs: Deployment success rate, Release frequency and cycle time, Environment provisioning time, Cloud infrastructure utilization and efficiency
- Drive continuous improvement through automation, telemetry, and data-driven insights
- Contribute to cost optimization strategies, particularly in cloud infrastructure and SaaS operations
- Perform other duties as assigned
Skills
- Bachelor's degree or equivalent experience
- 8+ years of experience in Product Management, DevOps, Platform Engineering, or related roles
- Proven experience managing enterprise software deployments across SaaS, cloud, and on-prem environments
- Strong knowledge of: Cloud platforms (AWS, Azure, GCP)
- DevOps practices and tools (CI/CD, Kubernetes, Docker, Terraform, etc.)
- Distributed systems and microservices architectures
- Experience with cloud-native and hybrid deployment models
- Deep systems thinker with strong cloud, platform, and architectural expertise
- Customer-first mindset with strong empathy for enterprise deployment and cloud migration challenges
- Strong analytical and business case development skills
- Ability to influence without authority and operate at executive level
- High ownership with a bias toward execution, scalability, and measurable outcomes
- Experience in payments, fintech, or regulated industries
- Familiarity with: PCI-DSS, SOC2, and compliance-driven product development
- Data residency and sovereign cloud considerations
- Experience driving cloud transformation or SaaS platform adoption
- Proven ability to influence large, cross-functional organizations as a senior IC
Benefits
- Hybrid work environment
- Travel as needed for customer and stakeholder engagement
Company Overview
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