Note: The job is a remote job and is open to candidates in USA. Infosys Public Services provides digital services and consulting, including solutions that support public-sector organizations. The Product Management Consultant will lead product envisioning, requirements definition, development, delivery, and customer engagement for labor, workforce, commerce, or higher-education policy products. The role also owns product backlogs, guides development teams, manages product lifecycles, and communicates with senior stakeholders.
Responsibilities
- Have domain expertise in the labor, workforce, commerce or higher-ed field that will allow innovative capability/feature planning and design, manage the specifications for their development, and monitor their on-going operation to better deliver on customer experiences
- Must be able to clearly communicate progress towards delivery, or technical challenges that may occur, to customer stakeholders
- Act as a thought leader and subject matter expert in the labor, workforce, commerce or higher education product area, develop essential product documentation including business cases, business requirements and use cases
- Own product backlog and collaborate closely with the platform engineering team
- Create Journey Maps that re-imagine/re-define agency problematic process areas especially around data use, data reporting, job matching, and labor law enforcement
- Understanding trends affecting customer and end-user adoption, and understand political risk run by our customers when they invest in new technological solutions
- Managing product lifecycle in whole – from ideation, exploration, approval, development, implementation, measurement, and ongoing development
- Develop results-oriented strategies to solve complex and open-ended business problems
- Market Analysis and Product fitment in the state, federal and non-profit efforts to use data to match workers to in-demand jobs
- Communicating and facilitating data architecture and end-user design discussions/decisions and impacts to key stakeholders
- Customer success on managing customer engagements and requirements
- Leading business pursuits and product demonstrations before highly-knowledge decision makers in labor, workforce, commerce or higher education field: e.g. Labor Secretaries, Chief Data/Performance Officers, and CIOs
Skills
- More than 7 years of experience in solution development / Product Management/ Product Engineering Operations on the labor, workforce, commerce or higher education policy domain area
- Experience in a decision-making level in a state or federal government agency. (State Labor/Commerce/Higher Education Secretary, Chief Data/Performance Officer or CIO in a state or federal Labor, Commerce and Higher Education department or the equivalent)
- Experience in market-leading products in the public sector (key emphasis on labor, workforce development, commerce, or higher education)
- Proven track record of at least 8 years in software product management roles
- Experience in working with enterprise customers like government agencies or businesses, both technical and business, and at all levels
- Influence leaders in diverse functional areas, but especially labor, workforce, commerce, or higher education
- Strong business acumen including experience in estimation and pricing, market research
- Demonstrated ability to navigate ambiguity and adapt quickly to modern technology and processes
- Strong analytical ability with exposure to data science and AI
- Teaming/Collaboration – Demonstrates exceptional leadership and team management skills, with a collaborative and empowering approach to achieve results through influence
- Excellent communication, presentation, and interpersonal skills to develop lasting relationships with senior business or technical leaders with the highest levels of business acumen and technical expertise
- Experience working with industry leading/innovative platforms and products
- Expertise in public sector solution / product development and delivery especially in the labor, workforce, commerce or higher-ed policy domain
- A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future
- Candidates who have completed a Master's degree program are strongly preferred
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Company Overview