Note: The job is a remote job and is open to candidates in USA. Momentus Technologies provides industry-leading event and venue management software to customers worldwide. They are seeking a Product Knowledge Operations Manager to design and own the Product Knowledge Base, ensuring it meets the needs of various teams while maintaining high-quality documentation operations.
Responsibilities
- Build and Own the Product Knowledge Base: Design the retrieval architecture. Decide what gets automated, curated, or authored. Instrument signal capture from Jira, Confluence, Granola meeting notes, and product comms. Ship the system, then operate it
- Elevate Documentation Operations: Own release notes, KB articles, help content, and API docs. The quality bar is already high. Raise the systems bar. Manage one documentation specialist
- Treat Docs as Code: Bring a docs-as-code mindset to everything we publish. Versioning, review, automation, observability. The PKB should be inspectable and improvable like any production system
- Serve Product Marketing, Program Management and GTM as Your Customer: Sales, Marketing, Customer Success, and Professional Services are your audiences. Run discovery with them the way a PM runs discovery with end users. Build feedback loops that tell you what is converting, what is missing, and what is going stale
- Maintain the Integration Surface: Keep our existing Claude and MCP connectors healthy. Engineering builds new ones; you maintain. Coordinate with Digital CS on Pendo and Revenue Operations on Salesforce to keep GTM surfaces integrated
Skills
- 4-5 years in a Senior Technical Writer or Manager of Documentation role at a B2B SaaS company that took the AI pivot seriously
- Built or are actively building AI-assisted content workflows
- Think in systems, not artifacts
- Treat AI as infrastructure
- Understand retrieval, prompt design, and context engineering as a discipline
- Have opinions on shadow documentation and how to prevent it
- Have managed at least one direct report, or have led substantial cross-functional work without authority
- Operational excellence is the work, not a distraction from it
- Speak the language: Context engineer, shadow documentation, docs as code, retrieval, AI as infrastructure
- Know the toolchain: Atlassian (Jira, Confluence) and Pendo
- Bonus for Docusaurus, ReadMe, GitBook, or another docs-as-code platform
- Direct experience integrating LLM-based retrieval (RAG, MCP, or similar) into a documentation or knowledge product
- Background in B2B SaaS with a complex platform and large install base
- Active in the technical writing community (Write the Docs, STC)
- Familiarity with venue, event, or hospitality software
Benefits
- Insurance: Comprehensive medical, dental, & vision insurance.
- Exceptional 401k Match: Momentus will match 80% of your first 10%
- Unlimited Time Off: Rest and recharge on your terms.
- Remote Work: We value our global team and proudly offer the freedom to work remotely.
- Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues
- Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning
Company Overview