Note: The job is a remote job and is open to candidates in USA. Komodor is hiring a Product Engineer to lead customer migrations from its Kubernetes management platform to its agent-centric platform. The role owns customer onboarding, adoption, and implementation, while bringing customer feedback to Product and Engineering and coordinating rollout efforts across teams.
Responsibilities
- Lead the core migration & deployment initiative: Own the end-to-end rollout and customer migration from our older Kubernetes management system to our new agent-centric platform
- Drive product-led customer adoption and value: Lead customer success from the product side by guiding customers through building, managing, monitoring, and operating their custom-built agents on production-grade infrastructure
- Measure and deliver key success outcomes: Take accountability for key performance metrics including migration completion, overall platform adoption, and customer success in deploying and operating production-grade internal agents
- Become part of the customer’s team: Understand their organization, technical environment, workflows, and challenges, providing guidance on how they can best build and run custom agents within the new environment
- Drive implementations: Lead hands-on technical onboarding and implementations to ensure customers move smoothly from initial adoption to sustainable, production-grade usage
- Identify expansion opportunities: Map customer organizations, identify new use cases for internal agent creation, and expand platform usage across teams and business units
- Connect customers with Product & Engineering: Act as the voice of the customer internally, translating complex technical feedback, agent deployment bottlenecks, and feature requests into actionable product updates
- Work cross-functionally: Partner closely with Product, Engineering, Sales, and Customer Success (CS) to maintain alignment and ensure a unified rollout strategy
- Be hands-on: Combine deep technical understanding, project management, and execution skills to solve complex customer challenges and make things happen
Skills
- Strong technical background in areas such as DevOps, SRE, infrastructure, cloud-native platforms, Kubernetes, or platform engineering
- Proven track record in leading complex technical migrations, rollout initiatives, or platform transitions for customer environments
- Experience working for a start-up, self-starter mentality who can work independently, and passionate about the customer's success
- Experience working directly with customers in a Solutions Architect, Solutions Engineer, Technical Account Manager, DevOps, or similar technical customer-facing role
- Deep understanding of Kubernetes, containerization, modern cloud-native architectures, and production-grade service infrastructure
- Familiarity or strong interest in AI/internal agent creation, execution environments, and operational monitoring framework
- Strong problem-solving and analytical skills, with a creative and practical approach to solving migration and adoption challenges
- Excellent communication and interpersonal skills, with the ability to build trust and work effectively with both internal teams and external customer stakeholders
- Strong project management skills and the ability to take ownership, coordinate multiple internal cross-functional stakeholders (Product, Engineering, Sales, and CS), and drive complex deployments through to completion
- High emotional intelligence and the ability to navigate complex customer environments and organizational change management
- A hands-on mindset - someone who enjoys getting into technical details, troubleshooting complex architectures, and driving execution
Benefits
- Remote role based in the East US (EST).
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