Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking a Product Designer to support their eCommerce portfolio. The role involves collaborating with product designers, product managers, and software engineers to create human-centered product experiences across various stages of the customer journey.
Responsibilities
- Human-Centered Advocate: Expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD across multiple products
- Evidence & Risk: Understand that the nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the business
- Discovery: Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems
- Experimentation: Learning is a critical part of your design philosophy, which allows teams to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth
- Data-Driven: Leveraging mixed methods data insights to drive decision making
- Development: This is where everything comes together as your teams commit to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process
Skills
- Strong time management and the ability to effectively balance priorities in fast-moving environments
- Advanced understanding of Product Design
- Comfortable operating across entirety of the product design process, including research, concept development, execution, and production follow-through. This includes independently conducting research (script creation, conduct user testing, etc.) and rolling up their sleeves to execute smaller optimization or iteration work, not just the large initiatives
- Able to break down complex or ambiguous asks into a clear, actionable path forward
- Skilled at identifying opportunities, proposing solutions, and ideating across multiple directions while articulating tradeoffs/rationale, including working cross-functionally to bring in partner teams for alignment and visibility
- Experience defining journey maps to define end-to-end customer experiences
- Superior knowledge of human-centered design practices
- Success in defining cohesive research and design strategies
- Expert written and verbal comm skills that result in effective relationship building
- Effective management, facilitation & collaboration skills to drive alignment across organizational peers and stakeholders
- Proven ability to influence cross-functional teams & leadership stakeholders without formal authority
- Experience with enterprise projects or complex strategic initiatives across multiple portfolios, products, and channels
- Success in defining short- & long-term strategies, visions & launching excellent products
- Curious attitude and desire to learn
- Superior knowledge and application of problem-solving frameworks/methodologies
- Understanding of software development lifecycle
- Portfolio of work, demonstrating knowledge of human-centered design and proficiency operating across entirety of the product design process
- Understanding or experience with Service Design and/or Experience Design a plus
Company Overview