Note: The job is a remote job and is open to candidates in USA. NMI is looking for a highly analytical and data-obsessed Product Data Analyst to help power decision-making across their acquiring operations and merchant lifecycle products. This role involves transforming large datasets into actionable insights and collaborating with various teams to deliver analytics and reporting across NMI’s acquiring ecosystem.
Responsibilities
- Lead the collection, analysis, and interpretation of operational and product data to drive strategy, optimization, and growth across NMI’s acquiring platform and Merchant Central CRM
- Partner closely with Product Managers supporting ISO operations, Merchant Central, ScanX, Business Capital lending, and additional acquiring extensions
- Build analytical frameworks that empower product and business teams to make data-driven decisions
- Conduct opportunity sizing, forecasting, trend analysis, and operational performance analysis to support strategic planning
- Design, build, and maintain Tableau dashboards and reporting frameworks that provide actionable visibility into KPIs, operational health, merchant performance, and product adoption
- Create executive-ready visualizations and narratives that clearly communicate insights to technical and non-technical stakeholders
- Develop self-service reporting capabilities that enable teams to independently explore operational and product data
- Monitor data quality, transaction integrity, and operational reporting accuracy across the acquiring lifecycle
- Investigate anomalies, breakages, settlement discrepancies, reconciliation issues, and operational incidents proactively
- Analyze large transactional datasets to uncover trends, operational bottlenecks, growth opportunities, and merchant behavior insights
- Partner across teams to ensure accuracy in financial reporting, ACH reconciliation, settlement operations, and partner reporting
- Collaborate with Engineering and Data teams to define event tracking, instrumentation, and data collection standards
- Support business stakeholders across Product, Operations, Finance, Sales, and Support with timely insights and ad-hoc analysis
- Help establish KPI cadences and operational review processes across monthly, quarterly, and annual business rhythms
- Contribute to building a strong data discipline across product and operations teams through experimentation, measurement, and analytical rigor
- Identify inefficient operational workflows and opportunities for automation through data and reporting improvements
- Help streamline operational reporting and reduce manual analysis through scalable analytics solutions and tooling
- Support experimentation frameworks, A/B testing analysis, and operational performance measurement initiatives
Skills
- Strong SQL skills
- Passion for data visualization through Tableau
- Experience in product and operational analytics
- Ability to design, build, and maintain Tableau dashboards
- Experience in monitoring data quality and operational reporting accuracy
- Ability to analyze large transactional datasets
- Experience in cross-functional collaboration with Engineering and Data teams
- Ability to identify inefficient operational workflows and opportunities for automation
- Experience in conducting opportunity sizing, forecasting, trend analysis, and operational performance analysis
- Ability to create executive-ready visualizations and narratives
- Experience in developing self-service reporting capabilities
- Ability to support business stakeholders with timely insights and ad-hoc analysis
- Experience in establishing KPI cadences and operational review processes
- Ability to contribute to building a strong data discipline across product and operations teams
- Experience in supporting experimentation frameworks and A/B testing analysis
Benefits
- Competitive salary + bonus
- A remote first culture!
- Flex PTO
- Health, Dental and Vision Insurance
- 13 Paid Holidays
- Company volunteer days
Company Overview