Note: The job is a remote job and is open to candidates in USA. Encompass Supply Chain Solutions is a supplier of appliance and HVAC parts serving business and consumer markets through B2B and B2C divisions. The Product Analyst will support the UX team by analyzing customer behavior, product data, and testing insights to improve search, merchandising, product discovery, catalog quality, and the overall eCommerce shopping experience. The role also involves building dashboards and leading cross-functional initiatives to increase conversion, revenue, and customer satisfaction while reducing returns.
Responsibilities
- Analyzing search, customer behavior, conversion, and revenue performance; maintain dashboards and communicate recommendations
- Improving search relevance and product discovery through synonyms, keyword rules, redirects, attributes, compatibility data, and ranking adjustments
- Developing merchandising strategies for search results, category pages, recommendations, promotions, and seasonal campaigns
- Monitoring catalog quality, product content, pricing, availability, and compatibility to improve the customer experience and reduce returns
- Using customer feedback, Hotjar, NPS, and A/B testing to identify friction and evaluate improvements
- Partnering with IT, Product, Marketing, UX, and Business Development to implement improvements and communicate product launches
- Managing assortment-planning, expansion, and OEM opportunities
Skills
- You have experience with product master data management
- You have a strong knowledge of Excel and analytical skills
- You are passionate and have a strong desire to learn and utilize Python and SQL
- You're an all-star communicator and are fluent in English (both written and verbal)
- This is a 100% remote position
- You live in one of these states: Florida, Georgia, or Texas
- You have strong analytical, problem-solving, and systems analysis skills
- You can translate ad-hoc data requests into clear reporting deliverables using multiple data sources
- You have strong written and verbal communication skills
- You are organized, detail-oriented, and comfortable documenting processes and reporting requirements
- Bonus points if you have experience with Ecommerce platform's back office or PIM system
Benefits
- This is a 100% remote position.
- Health, dental and vision insurance
- 401(k) with match
- Employee assistance programs
- Paid time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
Company Overview