Note: The job is a remote job and is open to candidates in USA. Net2Source (N2S) is seeking a Product Analyst II (Data/Digital) to support digital and data products and services that improve experiences for patients, families, and staff. The role involves gathering business requirements, developing user stories, conducting market research, supporting solution design, managing product roadmaps, and enabling data-driven decision-making.
Responsibilities
- Customer Service: Resolves customer questions and complaints, communicates with customers, handles service problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem-solving skills, and maintains a pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS
- Solution Design and Development: Analyzes events, documentation, requirements, and needs to design and develop solutions to solve problems and/or meet the organization's needs. Responsible for designing, coding, and modifying websites, apps, and forms from layout to function and according to a client's specifications. Strives to create visually appealing sites that feature user-friendly design and clear navigation
- Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies, and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Acts as a subject matter expert for department functions in relation to implementing and managing responsible systems
- Technical Skills and Industry Knowledge: Familiar with multiple application systems/business functions with working knowledge of selected systems/functions. Working knowledge of industry best practices, conventions, and regulations
- Limited programming and/or integration expertise with ability to work on moderately complex assignments
- Teamwork and Project Management: Leads work efforts. Uses planning skills to manage and complete work efforts on time and on budget
- Reports & Analytics: Ability to generate both standard and ad hoc reports. Ability to design and assist in developing nonstandard/ custom reports as required
- Training: Responsible for working with customers and/or vendors on training on new systems being implemented and rolled out for use in the departments. Responsible for assisting in training new staff members on applicable systems/applications
Skills
- Bachelor's Degree in a related field required
- MUST: Candidates must demonstrate strong communication skills in meetings and with stakeholders
- Minimum 2 years of experience in product/business analysis
- Experience in a Cerner (Oracle Health) environment required
- Development abilities in visualization tools (Tableau and Power BI) required
- Experience working with users to capture requirements and develop workflow diagrams that translate to application builds
- Experience analyzing and recommending appropriate technical solutions to support the overall enterprise (including market research)
- Experience developing broader awareness of optimal use of solutions and maintaining relationships with enterprise leaders (including but not limited to clinical, business, and research areas) to support data-driven decision making
- Experience with Agile Project Management methodologies
- Experience managing multiple priorities and operating in a fast-paced, ambiguous, and complex environment with autonomy
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Healthcare IS experience preferred
Company Overview
Company H1B Sponsorship