Note: The job is a remote job and is open to candidates in USA. ICONMA is recruiting for a Process Engineer/Operations role supporting a retail pharmacy company. The role focuses on documenting and improving business processes, developing process maps and RACI models, aligning stakeholders, and establishing governance and update procedures.
Responsibilities
- Clarify purpose and define process start/end points
- Identify stakeholders, SMEs, and decision owners
- SME interviews and working sessions
- Review existing SOPs, job aids, policies
- Map each step (include handshakes, tooling, timing, etc)
- List process steps as RACI rows
- Identify roles or stakeholders as columns
- Assign Responsible, Accountable, Consulted, Informed
- Walkthroughs with SMEs and leaders
- Confirm step accuracy and accountability
- Resolve conflicts around ownership
- Adjust map and RACI based on feedback
- Finalize and publish process map and RACI
- Link artifacts to SOPs, training, or governance processes
- Confirm process owner and review cadence
- Define how updates will be managed
Skills
- * At least 5 years of Healthcare experience
- * 5+ years of process improvement and program management experience
- * 5 or more years experience working in either matrix environments or high-collaboration organizations
- * Lean or LSS equivalent certification
- * Superior communication skills and experience communicating at all levels of the organization, including the Executive Leadership Team
- * Experience building, developing, and leading high performing teams both directly and indirectly
- * Experience driving long term strategies while delivering on near team objectives
- * Bachelor's Degree Required
- * **Verifyable High School Diploma or GED Required**
- * Pharmacy Benefit Management Experience
Benefits
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
- Remote work
Company Overview
Company H1B Sponsorship