Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is a cybersecurity company focused on protecting digital environments through innovative security solutions. The Professional Services Consultant will guide enterprise customers through the deployment lifecycle of Privileged Access Management solutions, providing technical architecture, governance, adoption guidance, health oversight, and executive-level advisory support.
Responsibilities
- Plan, architect, and oversee customized Privileged Access Management programs tailored to client goals
- Lead design and planning workshops to architect enterprise deployments around CyberArk PAM solutions
- Assess customer needs to establish technical priorities, mitigate risk, and advise on optimal deployment paths
- Maintain long-term, trusted advisor relationships with enterprise customer teams and C-level executive sponsors
- Conduct technical health checks, architecture reviews, and performance assessments to ensure security best practices alignment
- Participate in customer reviews to report on adoption, platform health, and value delivery metrics
- Monitor platform utilization and provide actionable recommendations to drive usage expansion and reduce security risks
- Serve as the primary technical contact for strategic accounts, managing critical escalations across internal teams
- Act as the internal voice of the customer, gathering feedback to influence product roadmaps and operations
- Partner with CSMs and AEs to identify account risks, drive renewals, and uncover expansion opportunities
- Collaborate across Services, Support, Product, and R&D teams to resolve complex technical issues rapidly
- Manage multiple concurrent enterprise customer engagements with exceptional organizational efficiency and attention to detail
Skills
- 3+ years of hands-on experience working with Idira (CyberArk) or equivalent enterprise PAM solutions
- 5+ years of experience in enterprise software or security consulting
- 2+ years of experience in a Technical Account Manager (TAM) or Technical Customer Success role
- 3+ years of experience at a SaaS or cybersecurity vendor delivering professional or technical account services
- Hands-on experience using modern AI productivity tools (e.g., Gemini, ChatGPT) to enhance day-to-day execution
- Broad knowledge across databases, networking, Active Directory/IDP systems, systems administration, and application security
- Strong background in Identity & Access Management (IAM), network security, and enterprise risk management
- Experience with major cloud platforms such as AWS, Azure, and GCP
- Demonstrated ability to lead technical discussions, build executive rapport, and drive long-term platform value
- Strong analytical skills with the ability to troubleshoot critical issues and resolve complex challenges under pressure
- Excellent verbal and written communication skills to tailor technical concepts for diverse audiences
- Please note that we will not sponsor applicants for work visas for this position
- Experience with CyberArk migrations, including Self-Hosted to Self-Hosted or Self-Hosted to Privilege Cloud
- CISSP, Security+, CyberArk CDE/CPC, or equivalent security certifications
- Fast learner with a dynamic approach to adopting and experimenting with new workplace technology integrations
Benefits
- The role is remote.
- The offered compensation may also include restricted stock units and a bonus.
Company Overview