Note: The job is a remote job and is open to candidates in USA. Optum is a global health care innovation company developing solutions across data analytics, artificial intelligence, and cybersecurity. Optum Financial is seeking a Principal Site Reliability Engineer to lead AI-assisted reliability platform development, observability, automation, resiliency, and operational improvements across Azure and AWS environments while mentoring engineers and influencing reliability standards.
Responsibilities
- Build AI-assisted SRE capabilities that accelerate incident detection, triage, mitigation, and recovery
- Connect observability, deployment, runbook, ownership, and incident data into actionable operational context
- Design human-in-the-loop workflows for safe mitigation, approvals, recovery verification, and auditability
- Standardize OpenTelemetry, SLIs, SLOs, error budgets, and reliability scorecards across critical services
- Improve alert quality by reducing noise, clarifying customer impact, and identifying likely causes faster
- Lead resiliency testing, DR exercises, chaos engineering, and automated recovery validation
- Mentor engineers and lead cross-functional reliability improvements across Optum Financial
Skills
- • 10+ years of experience in software engineering, platform engineering, DevOps, or SRE roles
- • 3+ years of experience in a principal, staff, lead, or senior technical leadership role
- • 5+ years of experience with cloud platforms and container orchestration, preferably Azure or AWS
- • 3+ years of experience with observability tools such as OpenTelemetry, Prometheus, Grafana, Datadog, or similar platforms
- • 1+ years of experience designing production automation, tooling, or AI-assisted workflows for incident response or operational decision-making
- • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- • Experience with LLM-based systems, AI agents, RAG, tool orchestration, evaluations, or guardrails
- • Experience with resiliency engineering, disaster recovery, chaos engineering, or recovery validation
- • Experience with infrastructure as code and automation tools such as Terraform, Pulumi, Ansible, Helm, or Kubernetes operators
- • Solid background in incident command, runbooks, postmortems, production readiness, and reliability governance
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Remote work from anywhere within the U.S.
Company Overview
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