Note: The job is a remote job and is open to candidates in USA. Westat is a research, data collection and analysis, technical assistance, evaluation, and communications organization serving government and private-sector clients. The Principal Research Associate will lead implementation, participant management, technical assistance, and helpdesk operations supporting CMS alternative payment models, while managing multidisciplinary teams, client relationships, quality assurance, reporting, and business development activities.
Responsibilities
- Interact with the CMMI client to understand participant management and vetting needs and translating those needs into requirements, analytic steps, and data flows to be developed and executed by technical staff
- Establish protocols, standard operating procedures, specifications, and other process and quality assurance documentation
- Coordinate with the client and other contractors to gather information necessary to understand dependencies and ensure that information is reflected in timelines, processes, and communications
- Manage a multidisciplinary team by making assignments, monitoring timelines, identifying next steps, and conducting quality assurance
- Serve as a technical expert on CMMI model participant management topics
- Specify and develop summary reports by obtaining necessary information and organizing/presenting information effectively
- Identify CMS’ business needs and communicate that information to IT contractors in the form of change requests and requirements
- Serve as a subject matter expert for technical assistance content related to participant management, including drafting memos, reports, tipsheets, tools, and other resources or deliverables
- Support helpdesk operations by managing staff, establishing and maintaining processes and ensuring they are followed, conducting quality assurance for helpdesk ticket responses, using judgment to escalate inquiries as needed, and reporting on helpdesk trends and metrics
- Support technical assistance activities (developing written resources, developing content for webinars, planning technical assistance work in response to program needs)
- Interact closely with clients and respond quickly to client needs
- Coordinate with subcontractors and other contractors, as needed
- Work on multiple projects and tasks simultaneously
- Write and manage technical proposals and budgets for government clients and work on business development activities
Skills
- * A master's degree with at least 8 years of relevant experience or a Ph.D. with at least 5 years of relevant experience
- * Experience must include contract work with CMS and customer support/helpdesk operations, technical assistance, and/or other technical support
- * Experience with CMMI payment model implementation contracts
- * Experience translating CMMI model policies, participant needs, and operational needs into helpdesk inquiry responses or technical assistance materials
- Candidates must be authorized to work in the United States on a full-time basis
- * Experience leading helpdesk operations and/or technical assistance activities specifically for a CMMI model implementation contract
- * Experience contributing to or leading CMMI implementation workstreams
- * Experience leading/managing contracts funded by the Federal government
- * Demonstrated communication skills and ability to translate complex technical information into plain language for various audiences
- * Demonstrated ability mentoring more junior staff and working collaboratively with more senior staff
- * Attention to detail and quality assurance
- Candidates must be based in the U.S. to be considered for a fully remote work arrangement
Benefits
- Employee Stock Ownership Plan
- 401(k) Retirement Plan
- Paid Parental Leave
- Vacation Leave (20 days per year)
- Sick Leave (9 days per year)
- Holiday Leave (7 government holidays and 2 floating holidays per year)
- Professional Development
- Health Advocate
- Employee Assistance Program
- Travel Accident Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Life and AD&D Insurance
- Critical Illness Insurance
- Supplemental Life Insurance
- Flexible Spending Account
- Health Savings Account
Company Overview