Note: The job is a remote job and is open to candidates in USA. KFC is seeking a Principal Product Manager to lead the vision, strategy, and measurable business outcomes of its US mobile app experience. The role will lead an empowered cross-functional product squad, drive customer- and data-informed discovery and delivery, and balance guest experience, restaurant operations, growth, reliability, and platform health.
Responsibilities
- Define and continuously evolve a multi‑year product vision and strategy for the mobile app aligned to company goals and customer needs
- Set clear, outcome‑based objectives (OKRs) and ensure priorities reflect the highest customer and business value
- Translate strategy into a focused portfolio of initiatives that balance offense (growth) and defense (stability, reliability, technical debt)
- Lead an empowered product squad—especially with engineering and design to identify opportunities, explore solutions, and deliver measurable outcomes (not just features)
- Establish strong product principles and decision frameworks so teams can move fast with clarity and integrity
- Drive digital innovation through emerging technologies and continuously evaluate and influence KFC's position to be able to deliver differentiated customer experiences
- Create an environment where teams tackle risks early (value/usability/feasibility/viability) through discovery, prototyping, and experimentation
- Drive continuous discovery and delivery using customer research, analytics, and experiments to validate ideas before scaling solutions
- Develop a deep understanding of customers and operators using qualitative and quantitative insights to uncover unmet needs and friction points
- Champion field immersion, partnering with market and operations leaders to validate solutions in real restaurant environments and ensure they scale under operational complexity and peak‑demand conditions
- Drive data‑informed decision‑making by defining success metrics, evaluating product performance, and steering rapid iteration to deliver measurable business and guest outcomes
- Forecast the approximate benefit of initiatives using benchmarks and prior learnings; define measurement plans upfront so key metrics are treated as P0 requirements (instrumentation is not an afterthought)
- Ruthlessly simplify: repeatedly capture ~80% of value with ~20% of effort, pushing teams toward the smallest solution that achieves the outcome without sacrificing quality or integrity
- Sequence work to optimize compounding impact, balancing quick wins vs platform investments and ensuring the roadmap remains outcome based
- Grind it out to ship: remove obstacles, align stakeholders, and drive end to end execution through launch, adoption, and iteration
- Collaborate across Marketing, Operations, Technology, Finance, Legal, and Support to integrate product plans and deliver a seamless end to end guest experience
- Build credibility and trust across a matrixed organization; earn the right to make decisions by being prepared, data informed, and relentlessly focused on business outcomes
Skills
- 8-12+ years of progressive product management experience, with demonstrated ownership of complex, customer facing digital products
- Proven success leading empowered, cross functional product teams (product, design, engineering, data) to deliver measurable business and customer outcomes, not just feature output
- Significant experience owning a high scale consumer product (mobile experience strongly preferred), with strong product judgment across discovery, delivery, and go to market
- Demonstrated ability to define and execute product vision, strategy, and roadmaps, translating ambiguous problem spaces into focused, outcome oriented plans
- Strong prioritization skills, with a consistent track record of sequencing work to balance growth initiatives, platform investments, and operational reliability
- Demonstrated strength in data driven decision making, including forecasting impact, defining success metrics upfront, instrumenting products for measurement, and learning from post launch results
- Ability to simplify complex problems and solutions, consistently delivering maximum value with minimal complexity
- Proven execution capability, including end to end ownership of initiatives from concept through launch, adoption, and iteration
- Sufficient technical fluency to understand engineering complexity and trade offs, assess feasibility independently, and partner effectively with engineering leaders
- Strong design sensibility, with the ability to distinguish good from great user experiences and raise quality standards while respecting technical and operational constraints
- Excellent written and verbal communication skills, including the ability to influence stakeholders at all levels
- Demonstrated ability to earn trust, push back constructively, and influence decisions in a matrixed organization
- Comfortable operating in environments with ambiguity and change, adapting quickly while keeping teams focused and productive
- Strong ownership mindset, with motivation driven by impact and outcomes, not visibility or title progression
- Experience in QSR, retail, e commerce, marketplace, or other high volume consumer environments with real world operational constraints
- Experience working closely with restaurant operations, field teams, or franchise organizations
- Deep familiarity with modern product discovery and delivery practices, including empowered team models and continuous discovery
- Experience scaling mobile products with meaningful revenue, transaction volume, or system wide impact
Benefits
- Annual bonus eligibility
- Comprehensive benefits
Company Overview
Company H1B Sponsorship