Note: The job is a remote job and is open to candidates in USA. AlphaSense is a provider of AI-driven market intelligence and enterprise search solutions. The Principal Product Manager will define and lead enterprise administration across internal and customer-facing systems, including provisioning, account configuration, and lifecycle management. The role will align cross-functional teams, influence senior stakeholders, and drive scalable workflows and tooling from strategy through execution.
Responsibilities
- Own the holistic vision and roadmap for enterprise administration across internal and customer-facing systems
- Map and optimize the enterprise customer lifecycle, from initial provisioning through renewal, ensuring tooling and workflows for both AlphaSense users and client admins support scalability and efficiency at every stage
- Orchestrate alignment across multiple technology and operational teams to ensure cohesive end-to-end execution
- Influence senior stakeholders and executives to drive investment and prioritization for cross-functional initiatives
- Measure success through improved onboarding efficiency, reduced operational overhead, and enhanced enterprise customer autonomy and satisfaction
Skills
- A senior product leader (10+ years of experience) with a track record of driving end-to-end, cross-functional transformation initiatives in enterprise SaaS
- Adept at navigating complex organizational structures and aligning senior stakeholders across product, engineering, operations, and go-to-market functions
- Skilled in mapping and redesigning end-to-end workflows, particularly those involving multiple systems, disparate teams, and complex edge cases
- Experienced in enterprise lifecycle management, internal tooling, or admin experience domains, ideally with exposure to provisioning, account configuration, and customer lifecycle systems
- Relentless in driving clarity, momentum, and execution amid competing priorities in a high-growth environment
- Equally comfortable in the details of a workflow diagram and in strategic discussions with executives about business impact and scale
- User- and outcome-obsessed, balancing operational realities with customer empowerment and experience quality
Benefits
- A performance-based bonus
- Equity
- A generous benefits program
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