Note: The job is a remote job and is open to candidates in USA. Upstart is a leading AI lending marketplace focused on reducing the cost and complexity of borrowing for Americans. The Principal Product Manager for the Communications Platform will drive the strategy and execution of a new initiative to enhance communication capabilities across the company, collaborating with various teams to ensure effective delivery and governance.
Responsibilities
- Define and execute the product strategy and roadmap for Upstart's Communications Platform, balancing immediate business needs with a long-term platform vision
- Partner with engineering to build shared platform capabilities, including messaging APIs, delivery infrastructure, governance controls, and communication data models that support multiple products and channels
- Establish scalable platform abstractions that enable product teams to deliver customer communications more efficiently while reducing duplicated engineering effort
- Drive alignment across Engineering, Growth, Servicing, Capital, Banking, Compliance, Risk, and other cross-functional partners to prioritize platform investments and influence company-wide technical strategy
- Develop platform capabilities that improve regulatory compliance, auditability, and operational visibility through standardized controls and monitoring
- Define success metrics, evaluate platform performance, and use data and customer insights to continuously improve platform adoption, reliability, and business impact
- Evaluate external technologies and vendor partnerships that extend platform capabilities and support future product strategy
Skills
- Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field (or equivalent practical experience)
- 7+ years of product management experience building software products
- Experience leading platform, infrastructure, or developer platform products in a software organization
- Experience partnering closely with engineering teams to define APIs, platform capabilities, or distributed systems
- Experience leading cross-functional product initiatives involving engineering and business stakeholders from strategy through successful delivery
- Experience building or scaling communications, messaging, engagement, or customer interaction platforms
- Experience in fintech, financial services, marketplaces, or other highly regulated industries
- Knowledge of regulatory compliance considerations for customer communications and platform governance
- Ability to develop long-term platform strategy while balancing near-term product delivery and organizational priorities
- Experience communicating technical strategy and influencing executive stakeholders across multiple organizations
Benefits
- Target bonuses
- Equity compensation
- Generous benefits packages (including medical, dental, vision, and 401k)
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
Company Overview
Company H1B Sponsorship