Note: The job is a remote job and is open to candidates in USA. Granicus is a leading provider of cloud-based civic engagement technologies, dedicated to transforming the Govtech industry. They are seeking a Principal Product Manager to lead product strategy and roadmap execution for Records Request Management and FOIA solutions, ensuring compliance and efficiency for federal customers.
Responsibilities
- Define and evolve the product vision, strategy, and roadmap for Records Request Management and FOIA solutions, aligning market opportunities, customer needs, and company goals
- Define and prioritize AI-enabled capabilities across Records Request Management and FOIA workflows, including intelligent document discovery, automated redaction, content classification, workflow optimization and citizen self-service experiences
- Gather and synthesize customer, partner, regulatory, and market input to prioritize investments across intake, review, redaction, workflow automation, reporting, and fulfillment
- Shape product capabilities to support federal agency requirements, including secure workflows, auditability, permissions, retention considerations, and deployment expectations for regulated environments
- Partner with engineering, security, and compliance stakeholders to ensure product decisions support frameworks and controls relevant to federal customers, including FedRAMP and CJIS-aligned environments
- Partner with Security, Compliance, Legal and Engineering teams to ensure AI-enabled capabilities are developed and deployed in accordance with regulatory, privacy, security, transparency and public sector governance requirements
- Demonstrated ability to utilise AI-powered tools and data-driven approaches to accelerate market analysis, customer research, requirements definition, prioritisation and roadmap planning
- Work closely with Engineering, Design, Implementation, Support, Customer Success, Sales, and leadership to guide product teams, translate requirements into scalable delivery, and shape AI-informed product capabilities that improve operational outcomes in regulated environments
- Turn federal records access, FOIA process needs, and operational pain points into clear requirements, user stories, and measurable product outcomes
- Support strategic customer conversations, market positioning, expansion into new public sector and federal segments, and internal alignment by clearly articulating product value, roadmap direction, and differentiation
Skills
- 10+ years in product management with a strong track record of owning strategy, roadmap, and execution for complex SaaS or workflow-driven products
- 7+ years on experience in Records Request Management
- Experience building products for the federal government or highly regulated public sector environments, with a strong understanding of procurement, compliance, and customer operating realities
- Demonstrated experience with Records Request Management, FOIA, case management, document review, redaction workflows, or adjacent public records processes
- Familiarity with secure cloud and public sector compliance requirements, including FedRAMP and CJIS, and experience partnering with technical and compliance teams to support regulated product delivery
- Strong ability to translate ambiguity into structured plans, balance competing priorities, and deliver measurable outcomes across cross-functional teams
- Exceptional written and verbal communication skills with the ability to influence engineering, design, executives, and customer stakeholders in complex environments
- Proven experience defining, launching or scaling AI-enabled products or capabilities
- Ability to identify high-value AI use cases, evaluate emerging AI technologies, establish success measures and drive adoption while balancing customer value, compliance and operational risk
- Strong understanding of generative AI, intelligent automation, machine learning applications and AI governance principles, with the ability to translate emerging capabilities into practical product outcomes for public sector customers
- Bachelor's degree in a relevant field or equivalent practical experience
- Experience with federal SaaS platforms, public records or disclosure workflows, records retention concepts, digital evidence or justice-related systems, launching products in FedRAMP or CJIS-sensitive environments, and driving market expansion into new government segments is strongly preferred
Benefits
- Flexible Time Off – Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement – Support a productive home office environment.
- Multiple Health Plan Options – Including a 100% employer-paid plan.
- Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
- Fitness Reimbursement Program – Stay active, your way.
- On-Demand Mental Health Support – Access to Headspace and other wellness tools.
- Paid Parental Leave – For both birthing and non-birthing parents.
- Traditional & Roth 401(k) – With a generous company match.
- Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
- Online Learning Platforms – Fuel your professional development.
- Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Company Overview
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