Note: The job is a remote job and is open to candidates in USA. LawnStarter is an on-demand marketplace for lawn care and outdoor services expanding into broader home services through a shared platform. The Principal Product Manager will own the Service Experience product strategy and roadmap, including AI-powered support, marketplace trust, conflict-resolution policies, and customer and Pro experience transformation. This senior individual contributor will partner cross-functionally and be accountable for company-level metrics such as Contribution LTV and brand-promise outcomes.
Responsibilities
- The Service Experience swim lane's product strategy and roadmap: marketplace trust after booking, including setting the right expectations on both sides, steering Pros toward great work, and the increasingly AI-assisted policies that arbitrate conflicts
- AI-powered support for customers and Pros, including the eval systems that gate every change (golden datasets, automated judges, regression detection, human-review sampling)
- Two company-level numbers: Contribution LTV (profit per customer over their lifetime) and the brand-promise metrics
- The vision and proof of concept for how AI transforms the customer and Pro experience, not just support
- The bar for product: standards for shipping trustworthy AI, influencing Senior PMs by showing what great looks like, and being the person leadership calls for the hardest two-sided judgment calls
Skills
- You use AI daily, have built with LLMs, and reach for AI before asking a person when you need data or want to read code
- You have real intuition for whether an AI experience is good, and a view on where it's headed
- You live in transcripts and Pro feedback to understand both sides, and hold their interests at once, with a rationale you'd defend to either, neither indecisive nor a hip-shooter
- You find root causes through data, and reach for the number before the opinion
- You ship scrappy, compress timelines, and it still makes you proud
- You dive into unglamorous details like labeling eval sets and rewriting policy, because that's what quality costs
- You change leadership's mind, raise the bar for PMs by doing the work, and influence peers who don't report to you
- You're an individual contributor with no direct reports. Influence comes from judgment and output, not a team you manage
Benefits
- Equity: We want our product managers to benefit from significant company growth, so equity is a meaningful part of how we structure PM compensation
- Healthcare: Medical, dental, and vision
- Fully remote (US): Deep thinking time and partnership with peers in engineering, design, data, marketing, and ops matter more than a desk
- Flexible PTO: We focus on results. Take what you need
Company Overview
Company H1B Sponsorship