Note: The job is a remote job and is open to candidates in USA. Asurion is a leading company serving over 300M customers globally, and they are seeking a Principal Product Manager to define and manage the Lifecycle Care product for B2B clients. This role involves leading integration strategies, working across teams to ensure successful product delivery, and driving business outcomes through data analysis.
Responsibilities
- Define what Lifecycle Care is in market — which capabilities are productized offerings, which are configurable variants, which are commercial-only conversations — and own the supported product configuration catalog
- Set our integration strategy and tooling posture: which patterns we standardize, what we expose to clients, where we adapt to a client's stack, and where we insist on Asurion's way of working
- Make roadmap decisions around integrations and supported configurations, grounded in data, technical feasibility, and client impact
- Articulate a strong product viewpoint, grounded in client discovery, and influence shared prioritization across engineering, commercial, and operations
- Translate insights and innovations from Asurion's consumer experience teams into scalable B2B product capabilities that drive partner adoption and program performance
- Lead structured discovery with both existing partners and prospective enterprises, including senior commercial and operating leaders at major brands
- Develop a differentiated product POV across client archetypes — tech OEMs, digital subscription services, connected home and IoT, marketplace and retail
- Work across product, engineering, and commercial teams to ship — owning requirements clarity, tradeoff decisions, and launch quality
- Run experimentation where appropriate to optimize conversion, cost-to-serve, and customer experience across a large, diverse client base
- Partner with Client teams to design test-and-learn approaches and go-to-market strategies for new capabilities
- Define and own KPIs tied to real client and business impact (e.g., time-to-live, time-to-value, cost-to-serve, retention)
- Use data and client feedback to drive iteration, not just post-launch reporting
- Partner with operations, client solutions, and commercial teams to ensure what ships actually lands
Skills
- 10+ years of Product Management experience in enterprise B2B, ideally in environments with complex integration, configuration, or multi-stakeholder delivery
- Exposure to customer support, service delivery, or similar operationally complex verticals is a plus
- Experience owning a product portfolio in environments where requirements come from multiple stakeholders (commercial, engineering, operations) and need to be synthesized — not just executed
- Track record of shipping integration-heavy or configuration-driven products across multiple engineering teams, and of setting strategic direction for integration architecture
- Comfort with ambiguity: you've worked in organizations where the product operating model itself was still being defined
- Demonstrated ability to push back on commercial pressure with a clear product POV grounded in data
- Strong data instincts — you use metrics to make decisions and to tell the story of why something worked or didn't
- Clear, direct communication skills — written and verbal — with the ability to influence without authority
Company Overview
Company H1B Sponsorship