Note: The job is a remote job and is open to candidates in USA. Thomson Reuters delivers trusted tax content, technology, and insights that support professional decision-making and customer workflows. The Principal Product Manager, Content Transformation will define and execute a multi-year roadmap to modernize Direct Tax content through AI, automation, and human-in-the-loop workflows. The role leads cross-functional transformation, develops AI-powered workflow solutions, drives organizational change, and measures outcomes.
Responsibilities
- Create and execute a multi-year roadmap to transform the Tax & Accounting content organization through AI and automation
- Identify and prioritize transformation opportunities across content acquisition, interpretation, authoring, validation, maintenance, and product integration workflows
- Establish clear success metrics and business cases that demonstrate measurable operational and customer impact
- Partner closely with Product Content leaders, tax analysts and other domain experts to understand tax content, software, and customer workflows and pain points, identifying opportunities to deliver higher-quality content faster, more accurately, and at greater scale through AI-enabled processes
- Design future-state workflows that effectively combine AI capabilities with human expertise
- Help evolve roles from manual content processing and translation activities toward higher-value work such as prompt development, exception management, quality evaluation, and expert decision-making
- Work hands-on with Engineering, Data Science, TR Labs, and business stakeholders to prototype and deliver AI-enabled capabilities
- Work with product content and tech partners to evolve capabilities and expertise by understanding internal development needs, exploring new technologies, evaluating development options, and advocating for investment
- Design and implement human-in-the-loop processes that balance automation, quality, compliance, and trust
- Apply technologies including Generative AI, agentic workflows, machine learning, workflow automation, and orchestration platforms to solve complex content challenges
- Lead cross-functional transformation initiatives that span Product, Content, Operations, Technology, and Compliance teams
- Build alignment among leaders and stakeholders around future-state processes, tools, and operating models
- Champion adoption of new workflows and ways of working across the organization
- Establish metrics to evaluate efficiency gains, quality improvements, cost savings, and business impact
- Continuously identify opportunities for optimization and expansion of AI-enabled workflows
- Use data and experimentation to guide investment decisions and roadmap priorities
- Stay at the forefront of AI, automation, knowledge management, and digital transformation trends
- Help shape Thomson Reuters' strategy for applying AI to content-intensive domains
- Influence leaders and teams through vision, expertise, and execution
Skills
- You have a demonstrated track record of leading large-scale business, operational, or workflow transformation initiatives and can connect long-term vision with practical execution
- You understand how modern AI technologies can be applied to knowledge-intensive work and have practical experience designing AI-powered workflows, automation solutions, or human-in-the-loop systems
- You are passionate about understanding the needs of both external customers and internal users and use those insights to drive transformation priorities
- You are comfortable rolling up your sleeves, testing solutions, analyzing workflows, working directly with users, and rapidly iterating toward better outcomes
- You excel at driving alignment across diverse stakeholder groups and can effectively communicate with executives, technical teams, domain experts, and operational leaders
- 8+ years of Product Management, Business Transformation, Process Transformation, or related leadership experience
- Experience leading complex AI, automation, or digital transformation initiatives
- Demonstrated success redesigning business processes and operating models through technology innovation
- Strong understanding of Generative AI, agentic AI, workflow automation, and human-in-the-loop design patterns
- Experience building or delivering AI-enabled products, platforms, or internal tooling solutions
- Ability to analyze complex operational workflows and identify opportunities for automation and optimization
- Experience working with highly regulated, content-intensive, or knowledge-driven domains
- Bachelor's degree or equivalent experience required
- Tax, accounting, regulatory, compliance, or other professional information experience is strongly preferred
- Proven ability to influence senior leaders and drive organizational change within matrixed environments
- Advanced degree preferred
Benefits
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Continuous learning and skill development through Grow My Way programming
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
- Comprehensive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays, including two company mental health days off
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
- Annual Bonus based on a combination of enterprise and individual performance
Company Overview
Company H1B Sponsorship