Note: The job is a remote job and is open to candidates in USA. Citrix is a cloud software company serving users globally through cloud-based products. The Principal Operations Analyst leads Flex initiatives and translates strategic programs into scalable operating models across the go-to-market organization. The role manages cross-functional programs from design through launch, adoption, measurement, and continuous improvement while driving accountability, risk mitigation, and operational readiness.
Responsibilities
- Lead the planning and execution of Flex initiatives, aligning stakeholders, milestones, dependencies, and outcomes across Product, GTM and Operation teams
- Operationalize strategic programs by translating business objectives into scalable processes, governance, roles, metrics, and execution plans
- Manage programs from design through launch, adoption, and optimization using detailed project plans, defined milestones, dependencies, owners, and timelines to ensure all activities are completed on schedule and rollouts are seamless
- Define, track, and drive accountability to business KPIs and program outcomes, using insights to identify adoption gaps and improvement opportunities
- Develop and maintain business requirements, integrated project plans, implementation roadmaps, and readiness plans for new or evolving programs
- Proactively identify and manage business risks, execution gaps, dependencies, and friction points, escalating issues early and driving mitigation plans to protect timelines and rollout readiness
- Partner cross-functionally to resolve process and system gaps and implement durable solutions—not just recommendations
- Document current- and future-state processes to establish scalable playbooks, controls, and operational standards
- Assess downstream impacts to the field organization and drive targeted communication, enablement, and change adoption as needed
Skills
- Proven project management experience leading complex, cross-functional initiatives between Product organizations and Go-To-Market teams, with a record of delivering milestones and rollouts on time
- Demonstrated success operating as a self‑starter, prioritizing work effectively across multiple high‑stakes initiatives
- Strong problem‑solving and analytical skills, with the ability to break down complex or ambiguous issues into executable actions
- Track record of creating structure where none exists and improving operational discipline at scale
- Ability to influence across multiple functions and leadership levels without formal authority
- Data‑driven mindset with experience defining KPIs and using insights to guide leadership decisions
- Comfortable operating in fast‑paced, high‑growth, and evolving environments
- Bachelor's degree required
- 7+ years of progressive experience in operations, business analytics, or a related field within a technology or high‑growth environment
- Proven success managing and executing high-impact initiatives that require cross-departmental alignment, disciplined milestone tracking, risk management, and on-time delivery
- Strong written, verbal, and executive‑level communication skills
- Ability to work independently with minimal oversight while partnering effectively across teams
- Bachelor's degree required; advanced degree a plus
Benefits
- Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
- U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.
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