Note: The job is a remote job and is open to candidates in USA. Bryant Park Consulting is hiring a Principal Consultant to support continuous improvement of its client products and services. The role leads NetSuite managed services delivery, client accounts, service improvement initiatives, and team development.
Responsibilities
- Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team
- Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed
- Proactively review workload and redistribute as necessary
- Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc
- Serve as primary lead/contact for assigned clients
- Review contracts for special terms. Monitor time expended, billings, renewals, profitability
- Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery
- Train, mentor, and act as subject matter expert for team on both technical and functional skill sets
- Advise client on standard functionality, leading practices for software and industry
- Act as primary Technical Account Manager ("TAM”) for key accounts
- Help manage teams across different multiple geographic regions
- Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments
Skills
- Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
- 4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations
- Experience and knowledge of best practices surrounding ERP
- Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more
- Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences
- NetSuite Certifications heavily preferred - ERP Consultant, Administrator
Benefits
- Fully remote role.
- Flexible learning options on topics from Project Management to Web Development.
- The company pays for certifications with top programs.
- Book clubs, speaking events, and annual retreats.
- 401k with Company match up to 6%.
- United Health Plan, Dental, Vision, Life Insurance, and Accidental Death and Dismemberment.
- Reimbursement for costs of approved training, continuing education, skills development, and professional certification programs and exams.
Company Overview
Company H1B Sponsorship