Note: The job is a remote job and is open to candidates in USA. Aprimo is hiring a Principal Consultant for its Professional Services team. The role drives services sales, leads marketing operations software implementations, and provides advisory and delivery assurance, combining product expertise, business strategy consulting, and project management.
Responsibilities
- Support Service Directors through the pre-sales process by responding to RFPs/RFIs, development of services estimates, proposals, and presentations
- Lead solution visioning, project definition, and value realization workshops to define initial roadmap, project scope, and success metrics
- Provide advisory services throughout the implementation process, including delivery assurance for alliance partners
- Develop and foster a trusted advisor relationship with the customer such that implementation activities are closely aligned with the customer’s business goals
- Serve as the project manager on assigned engagements, owning the project plan, schedule, milestones, and dependencies
- Lead project kickoff, status meetings, steering committee updates, and executive communications
- Manage scope, budget, and hours against the statement of work, and run change control when scope shifts
- Identify, track, and escalate risks, issues, and decisions, and drive them to resolution
- Coordinate customer, Aprimo, and partner resources, including onshore and offshore consultants
- Maintain project documentation, financial forecasts, and delivery reporting using Aprimo’s standard tools and methodology
- Coordinate and enable small teams of resources to configure the application as appropriate
- Balance portfolio of multiple concurrent projects of varying scale and complexity, in either the consultant or the project manager role
- Work closely with Customer Success team to ensure smooth transition for continued client satisfaction across the customer journey
- Participate in customer health checks and account recovery efforts when required
- Develop solution and project management best practices, templates, and delivery tools
- Become certified on the Aprimo platform and related Marketing Services
- Additional responsibilities and duties may be assigned as required
Skills
- Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or in a related field, or equivalent professional experience
- 7+ years of experience implementing digital asset management, marketing operations, or other B2B software
- 3+ years of experience managing software implementation projects, including scope, schedule, budget, and risk management
- Proposal and estimation development experience, including the ability to effectively sell business value to customers
- Self-starter mentality with the ability to work independently
- Strong presentation skills with the ability to lead customer discussion and effectively tailor messaging based on the audience and subject matter
- Comfortable switching between hands-on consulting and project management, sometimes on the same engagement
- Strong organizational skills and the ability to prioritize across multiple concurrent projects
- Resourceful and creative troubleshooting skills
- Strong grasp of marketing challenges and opportunities marketers face across industries
- Proven ability to interact with all levels of an organization with technical and non-technical customers, attain relevant technical and business requirements, and articulate comprehensive solutions
- Self-motivated and disciplined to achieve result (new sales, revenue delivery, or projects) with minimal day to day direction
- Enterprise software experience a plus
- Marketing or MarTech experience a plus
- Project management certification (PMP, PMI-ACP, or similar) a plus
- Aprimo certifications: Digital Asset Management, Marketing Productivity, Plan & Spend (or willingness to earn them)
Benefits
- Medical benefits with low premiums and choice of two programs (PPO or High Deductible)
- Dental benefits with choice of two programs (PPO or HMO)
- Vision benefits program
- Health savings account (HSA)
- Flexible spending accounts (FSA) for medical care, dependent care, and commuter/transit benefits
- 401(K) savings plan that matches the first 4% of compensation at 100%, and the next 2% at 50%
- Basic life insurance covered at 100% and twice the base salary, with additional voluntary/optional coverage available
- Disability insurance covered at 100% for 10 weeks for short term disability and covered at 50% for long term disability
- For both biological and adoptive parents, maternity leave is paid at 100% for up to twelve weeks and paternity leave is paid at 100% for two weeks
- Employee Assistance Program (EAP) that provides employees with mental health resources and therapy consulting
- Flexible work schedules and all positions allowing for either entirely remote or hybrid working arrangements
- Casual dress code
- Online learning platform access to Udemy, featuring over 200,000 courses on a wide variety of business topics
- Organic career development, with opportunities to transition into newly created roles within teams or into other departments
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