Note: The job is a remote job and is open to candidates in USA. Abbott is a global healthcare leader developing technologies across diagnostics, medical devices, nutritionals, and medicines. The Principal Consultant – RALS Informatics serves as the subject matter expert for the RALS platform, leading solution design, implementations, optimization, customer adoption, and resolution of complex laboratory informatics challenges.
Responsibilities
- Serve as the primary technical and functional authority for the RALS platform, advising customers and internal teams on laboratory informatics workflows, system capabilities, and best practices
- Partner with Product Management, Professional Services, Customer Success, Support, Sales, Engineering, Quality, and Regulatory teams to align customer needs with product and service strategies
- Lead solution design, implementation planning, upgrade activities, and adoption strategies for complex customer environments
- Act as the primary escalation point for technical, workflow, integration, compliance, and business process challenges related to the RALS platform
- Guide customers in optimizing laboratory workflows, improving operational efficiency, supporting compliance objectives, and maximizing solution value
- Facilitate discovery sessions, architecture discussions, customer workshops, and executive stakeholder engagements
- Establish implementation standards, solution design frameworks, configuration guidelines, and support models that enable scalable customer success
- Assess industry trends, regulatory expectations, and data integrity requirements to identify opportunities for innovation and product enhancement
- Evaluate third-party integrations and supporting technologies to ensure compatibility, reliability, and business value
- Lead training programs, technical forums, webinars, workshops, and knowledge-sharing initiatives across customer-facing teams
- Provide mentorship and technical leadership to consultants, implementation teams, and customer-facing personnel to strengthen organizational expertise
- Represent Abbott as a trusted laboratory informatics expert through customer engagement, industry participation, and thought leadership activities
Skills
- * Bachelor's degree in Health Sciences, Engineering, Information Systems, Computer Science, or a related field, or an equivalent combination of education and work experience
- * 12+ years of engineering, laboratory informatics, healthcare technology, laboratory operations, or related industry experience
- * Experience leading complex software implementations, enterprise deployments, upgrades, or strategic customer initiatives
- * Deep knowledge of laboratory informatics workflows, healthcare technology ecosystems, systems integration, and regulated operating environments
- * Experience advising cross-functional teams on technical, operational, compliance, and implementation risks
- * Demonstrated ability to communicate complex technical and business concepts to technical teams, leadership, and customer stakeholders
- * Master's degree in a related discipline
- * Experience with RALS, laboratory middleware, laboratory information systems (LIS), connectivity platforms, or quality management solutions
- * Experience within laboratory diagnostics, medical devices, pharmaceuticals, healthcare technology, nutritional products, or other regulated life sciences industries
- * Demonstrated record of technical achievement through product innovation, publications, conference presentations, professional society participation, patents, mentoring, or recognized subject matter expertise
- * Experience influencing decisions and aligning diverse stakeholder groups to achieve customer and business objectives
- * Knowledge of laboratory compliance requirements, data integrity principles, and applicable regulatory standards
- * Experience supporting third-party integrations and enterprise healthcare technology environments
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement.
- The Freedom 2 Save student debt program.
- FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- Field-based remote role.
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