Note: The job is a remote job and is open to candidates in USA. CloudMasonry is a full-service Salesforce consultancy with multi-cloud expertise serving enterprise clients through collaborative delivery teams. The Principal Consultant, Data 360 will lead hands-on, client-facing Data 360 implementations, including data ingestion, modeling, identity resolution, activation, Salesforce CRM configuration, discovery, design, testing, deployment, and client enablement.
Responsibilities
- Configure data spaces, data streams, data lake and data model objects, transformations, and insights
- Build ingestion pipelines from Salesforce and external systems into the Customer 360 model
- Design and tune identity resolution rulesets, and validate unified profile output
- Activate segments and insights to Marketing Cloud, core CRM, Agentforce, and other systems
- Configure and troubleshoot Sales Cloud and Service Cloud, including declarative automation
- Advise on the core org changes Data 360 depends on, and take CRM workstreams when needed
- Lead requirements and data discovery workshops with business and technical stakeholders
- Produce source-to-target mappings, data models, identity resolution and functional designs
- Advise on data governance, access control, consent handling, and consumption implications
- Document data quality findings and recommend the permanent fix, not just a workaround
- Own delivery workstreams end-to-end in conjunction with a Project Manager: discovery, design, build, test, deploy, and hypercare
- Communicate status, risks, and estimates, and raise risks early with the Engagement Manager
- Run UAT and enable client admins to operate what we build
Skills
- * 5+ years of hands-on Salesforce experience, with at least 2 years implementing Data 360 (Data Cloud)
- * At least two full-lifecycle Data 360 implementations delivered in a client-facing or internal-customer-facing role, from discovery through production
- * Demonstrated ownership of identity resolution design on a real implementation
- * Bachelor's degree in a technical or business field, or equivalent applicable work experience
- * Deep working knowledge of the Data 360 architecture: data spaces, data streams, data lake objects, data model objects, and the Customer 360 data model
- * Practical command of identity resolution: match rules, reconciliation rules, unified individual output, and how to debug a ruleset that is over- or under-matching
- * Segmentation, calculated insights, streaming insights, and activation targets including Marketing Cloud, core CRM, and Agentforce
- * Data transformations, both batch and streaming, and when each is appropriate
- * Data 360 connectors and ingestion patterns, including the Salesforce CRM connector, cloud storage, MuleSoft, and Ingestion API
- * Experience with zero-copy data sharing to and from Snowflake, Databricks, Google BigQuery, Amazon Redshift, or other similar platforms
- * Strong SQL, including the ability to write and tune the queries behind calculated insights and transformations
- * Hands-on Sales Cloud and Service Cloud configuration experience, including object model design, permissions and sharing, and declarative automation (Flow, validation rules, permission sets)
- * Comfortable with the full range of project documentation, including business process documentation, requirements definition, configuration workbooks, data models, and detailed functional designs
- * Working fluency with Scrum or Agile delivery and with project management constructs such as RAID logs and RACI matrices
- * Sets and meets commitments, flags risk early, and proposes a mitigation rather than just the problem
- * Handles client disagreement directly and professionally, including telling a client when the thing they asked for is the wrong answer
- * High degree of self-management; able to run a workstream without daily direction
- * Strong written and verbal communication, including the ability to write client-ready documents and lead workshops
- * Able to adjust register for the audience: technical depth with data engineers and admins, business framing with leaders
- * Explains data concepts in plain English without either oversimplifying or hiding behind jargon
- * Comfortable representing CloudMasonry in client and partner settings
- * Salesforce Certified Administrator
- * Salesforce Certified Data 360 Consultant (formerly Data Cloud Consultant)
- * Salesforce Certified Sales Cloud Consultant or Service Cloud Consultant
- * Ability to work independently and manage competing priorities across multiple engagements
- * US-based and authorized to work in the United States without sponsorship
- * Travel requirements are contingent on client needs and may range from approximately 25% to 50%
- * Consulting experience strongly preferred; systems integrator or agency background is a plus
- * Familiarity with Agentforce and how grounding an agent in Data 360 data works in practice is a plus
- * Experience with Tableau, Tableau Next, or CRM Analytics on top of Data 360 is a plus
- * Exposure to data migration and ETL tooling (MuleSoft, Informatica, Fivetran, dbt, or similar) is a plus
- * Salesforce Certified Data Architect
- * Salesforce Certified Agentforce Specialist
- * Salesforce Certified Marketing Cloud Consultant or Email Specialist
- * Tableau or CRM Analytics credential
Benefits
- Fully remote work arrangement
- Comprehensive medical, dental, and vision insurance
- 401(k) with up to a 4% company match
- Unlimited PTO to maintain work-life balance
- Parental leave for new parents
- Paid company holidays
- Salesforce certification reimbursement
- Performance-based bonus eligibility
Company Overview