Note: The job is a remote job and is open to candidates in USA. Empower is a financial services company focused on helping customers achieve financial freedom. The Principal Business Systems Analyst will lead the evaluation and improvement of complex business processes and systems, translate business needs into technology solutions, and collaborate with stakeholders across software development projects. The role also contributes to product delivery, application roadmaps, incident support, and mentoring other Analysts.
Responsibilities
- Lead collaboration with cross-functional teams in an Agile environment to gather and document business requirements for software development projects
- Analyze and translate business needs into clear and concise user stories that align with project goals
- Conduct complex and critical work independently, exercising judgment and influencing best practices within the discipline
- Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements
- Conduct interviews, story mapping, storyboarding, workflow analysis, process analysis, and observation sessions to support requirements for IT development projects
- Analyze existing systems and processes to identify opportunities for improvement and efficiency gains
- Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality
- Troubleshoot issues, conduct impact analysis, and recommend solutions
- Review system enhancements with project stakeholders
- Create flow diagrams and document technical solutions
- Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies
- Coach and mentor other Analysts and lead the COE for the Analyst community within the Value stream
- Develop solutions to complex business problems in collaboration with Architects and System Analysts
- Participate in future application roadmaps and contribute ideas to improve application scalability and resilience
- Serve as a key point of contact for business queries, particularly during major incidents
Skills
- Applicants must be authorized to work for any employer in the U.S
- 10+ years of relevant work experience working with development and systems teams as a Lead Business Systems Analyst
- Ability to analyze complex business processes and identify areas for improvement
- Ability to identify and solve business problems through innovative and practical solutions
- Effective communication skills to understand stakeholder needs and clearly convey technical information
- Proficiency in collecting, documenting, and managing system requirements from stakeholders
- Understanding of technology and systems, including highly complex multi-platform applications and databases, to bridge business needs and technical solutions
- Effective documentation skills to create comprehensive reports, manuals, workflows, and specifications
- Ability to manage tasks, timelines, and resources effectively to support successful project delivery
- Flexibility and adaptability to changes in project scope, requirements, or technological advancements
- A high level of proficiency with technology, including SQL, Toad, MS Access, Excel, and/or SharePoint
- Strong knowledge of Agile development methodology, including experience with Jira and Confluence
- Bachelor's degree in a related field
- Experience with Agile principles
- Prior production support and troubleshooting experience
- Experience as a QA or Developer
Benefits
- Flexible work environment
- Fluid career paths and internal mobility
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
- Non-sales positions have the opportunity to participate in a bonus program
- Other necessary computer equipment will be provided
Company Overview