Note: The job is a remote job and is open to candidates in USA. Dynatouch Corporation develops software ecosystems including KioWare, KioCloud, BillPay Kiosk, and QueueKiosk. The Principal AI Systems & Operations Technologist will design and deploy AI-powered workflows, agentic systems, RAG solutions, automation platforms, and productivity tools while developing software and integrations across enterprise applications. The role also provides senior technical guidance, supports customer and partner engagements, and contributes to architecture, governance, modernization, and operational initiatives.
Responsibilities
- Design and deploy AI-powered workflows, agentic systems, RAG solutions, operational automation platforms, and internal productivity tools
- Develop and maintain software across the KioWare, KioCloud, BillPay Kiosk, and QueueKiosk ecosystems using modern engineering practices
- Build integrations between applications, APIs, databases, cloud services, payment systems, and third-party platforms
- Collaborate with leadership to identify and implement automation opportunities that improve efficiency, scalability, and customer outcomes
- Serve as a senior technical resource during customer meetings, enterprise architecture discussions, partner evaluations, and proof-of-concept engagements
- Develop technical demonstrations, ROI models, implementation frameworks, and migration strategies supporting revenue growth
- Support deployment, fulfillment, onboarding, and support teams through diagnostics, automation, telemetry, and operational tooling
- Assist with architecture reviews, technical debt reduction, quality initiatives, CI/CD improvements, and AI-augmented software delivery practices
- Contribute to AI governance, training, runbooks, and organizational adoption programs
- Partner with the Director of Research & Development to evaluate technical priorities, architectural direction, and product roadmap initiatives
- Provide senior-level technical guidance to development teams and assist in resolving complex engineering and integration challenges
- Contribute directly to coding, code reviews, system design, testing strategies, and platform modernization efforts
- Other duties and areas of responsibility that may be assigned
Skills
- 8+ years of progressive software engineering, systems architecture, or solution development experience
- Strong experience with Python, SQL, REST APIs, system integrations, and enterprise application development
- Working knowledge of AI technologies, LLMs, prompt engineering, RAG architectures, and orchestration frameworks
- Experience with C#, .NET, Java, cloud-hosted applications, or related enterprise technologies
- Demonstrated ability to translate business objectives into practical technical solutions and measurable ROI
- Excellent communication skills with experience supporting executive, customer, and cross-functional stakeholders
- Experience operating as a senior individual contributor within a software product development organization
- Demonstrated ability to influence technical outcomes, mentor peers, and lead initiatives without formal supervisory authority
- SaaS platforms, kiosk or endpoint environments, Retool, Power Automate, LangChain, LangGraph, MCP-enabled tooling, sales engineering, solution consulting, and operational automation
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