Note: The job is a remote job and is open to candidates in USA. Brightwheel is a leading vertical SaaS platform for early education programs, trusted by educators and families to manage core operational workflows. The Principal AI Software Engineer will build customer-facing AI-powered product experiences, own problems from discovery through iteration, and collaborate with product, design, and customer-facing teams to deliver measurable customer impact. The role also emphasizes rapid prototyping, automation, reliability, privacy, security, and customer trust.
Responsibilities
- Own meaningful problems from discovery through launch, measurement, and iteration
- Use AI to improve both how you build and what brightwheel can deliver
- Prototype quickly, validate assumptions, and use working software to create clarity
- Raise the bar for quality, reliability, security, privacy, observability, and execution
- Build customer-facing workflows across enrollment, billing, classrooms, staffing, family communication, onboarding, or other core product areas
- Partner with product, design, and customer-facing teams to turn ambiguous customer problems into shipped software with measurable impact
Skills
- • Have 8+ years of professional software engineering experience
- • Have strong engineering fundamentals and can reason across systems, data, APIs, product surfaces, and infrastructure
- • Have owned production work from problem definition through launch and iteration
- • Use AI tools and agents as a real part of your engineering workflow, not as a novelty
- • Can explain how you have increased your own velocity without lowering your quality bar
- • Have examples of automating your own work, your team's work, or broader company workflows
- • Are comfortable operating in ambiguity and turning unclear problems into shipped software
- • Communicate clearly and work well across functions
- • Care deeply about privacy, security, reliability, and customer trust
- • Experience shipping AI-powered products, workflows, or internal tools to production
- • Experience with retrieval, tool use, evaluation, monitoring, orchestration, or agent workflows
- • Experience in vertical SaaS, education, fintech, healthcare, CRM, ecommerce, or another operations-heavy domain
- • A portfolio of personal projects, internal tools, open-source work, writing, demos, or side projects that shows builder energy and taste
- • Experience building customer-facing product experiences with measurable adoption or outcome impact
- • Experience improving web or mobile outcomes through architecture, tooling, shared patterns, or production feedback
Benefits
- Remote work; Brightwheel is a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
Company Overview
Company H1B Sponsorship