[Remote] Principal AI Native Software Engineer

Note: The job is a remote job and is open to candidates in USA. ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better. The Principal AI Native Software Engineer will drive the technical direction for conversational analytics, develop cloud-based AI/ML solutions, create technical prototypes, collaborate across teams, and coach software engineers.

Responsibilities

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12+ years building and shipping large-scale, production software systems
• Proficiency in Java, Python, JavaScript, SQL
• AI Native development experience, utilizing coding tools such as Claude Code
• Experience with vector-based retrieval, agentic/tool architectures, universal context engines, data catalogs, knowledge graphs, semantic layers
• Strong focus with customer success metrics, specifically accuracy and associated evaluation frameworks and datasets
• Proven ability to coach other engineers, with the viewpoint of winning and growing as a team
• Exceptional written and verbal communication skills; able to flex between deep technical detail and executive-level framing
• Experience with BI/Analytics Platforms and NLQ
• An understanding of the ServiceNow ecosystem, and how it is intentionally different from other tech stacks

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• 2 days a week on site or remote

Company Overview

ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.

Company H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships, with 308 in 2026, 910 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.