Note: The job is a remote job and is open to candidates in USA. TP is a leading global provider of digital business services that partners with prominent brands to optimize operations through technology and sustainable practices. The Pre-Licensed Customer Service Representative resolves complex consumer issues, supports policy holders with billing and policy changes, and advises first-level representatives in a fast-paced environment.
Responsibilities
- Resolve complex consumer issues and advise first level representatives on high level issues
- Assist policy holders with billing questions and concerns
- Provide support to policy holders with any policy changes requested
- Support policy holders needs by providing recommendations and adjusting as necessary
Skills
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Demonstrate commitment to following established procedures and be customer service driven
- Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure while remaining focused
- Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Proactive approach to problem-solving with a focus on creating a positive customer experience
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- Eligible team members may receive comprehensive health benefits, which may include medical, vision, and dental coverage.
- Employment Assistance Programs.
- Health and personal time off (HPT), and leave programs as eligible.
- Competitive 401(K) plans.
- Life insurance.
- Supplemental medical coverage.
- Critical care insurance.
- Pet insurance.
- FSA plans.
- Retailer discounts.
- Career advancement opportunities.
- Remote work arrangement.
Company Overview