Note: The job is a remote job and is open to candidates in USA. TP is a global provider of digital business services that partners with prominent brands to optimize operations through technology and sustainable business practices. The Pre-Licensed Customer Service Representative resolves complex consumer issues, supports policy holders with billing and policy changes, and advises representatives on high-level concerns.
Responsibilities
- Resolve complex consumer issues and advise first level representatives on high level issues
- Assist policy holders with billing questions and concerns
- Provide support to policy holders with any policy changes requested
- Support policy holders needs by providing recommendations and adjusting as necessary
Skills
- Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure while remaining focused
- Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- Remote work arrangement
- Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
- Mental health and well-being resources, including Employment Assistance Programs.
- Health and personal time off (HPT), for eligible team members.
- Leave programs, as eligible.
- Competitive 401(K) plans.
- Life insurance.
- Supplemental medical coverage.
- Critical care insurance.
- Pet insurance.
- FSA plans.
- Retailer discounts.
- A platform for limitless career advancement.
Company Overview