Note: The job is a remote job and is open to candidates in USA. Kindwell Partners is a management services organization that partners with and acquires behavioral health group practices across the country. The Practice Operations Coordinator will coordinate day-to-day operations across multiple practices, including intake, check-ins, workflows, integrations, reporting, and support for central teams.
Responsibilities
- Intake operations. Track inquiry response times and booking rates at every practice. Keep intake scripts, workflows and handoffs consistent. Spot and fix bottlenecks
- Practice check-ins. Run a weekly operations check-in with each practice's leadership. Track open items, escalate what needs escalating and close the loop
- Cross-practice workflows. Document and maintain the shared processes our practices run on: onboarding, scheduling, clinician setup and supply and vendor requests
- New practice integration. Run the integration checklist when we add a practice: accounts, systems, introductions, deadlines and status reporting
- Data and reporting. Keep practice data accurate in our reporting platform and prepare the weekly operations snapshot for leadership
- Central team support. Coordinate with finance, billing, recruiting and compliance. You route issues to the right owner. You don't make billing, credentialing or compliance decisions yourself
Skills
- 3+ years in operations or practice coordination, ideally in behavioral health, healthcare or another multi-location service business
- Very organized, and able to keep many threads moving at once without dropping any
- Clear, warm communication with clinicians, front-desk staff and leadership
- Comfort with EHRs, project management tools (ClickUp, Asana or similar) and spreadsheets
- Working knowledge of HIPAA and handling patient information properly
- Experience centralizing intake or scheduling across locations
- Exposure to insurance verification or credentialing workflows
- Experience supporting an acquisition or new-site launch
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