Note: The job is a remote job and is open to candidates in USA. PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. The Practice Consultant I will design and configure custom clinical workflows, support customer implementations and go-lives, train users, conduct quality audits, and manage project documentation and account stages.
Responsibilities
- Implement custom, elegant workflow designs to best meet the need of our customers and help better streamline all clinical communications
- Engage & build fast rapport with customers, such as Practice Managers and Providers
- Build users, schedules and workflow rules within the PerfectServe platform
- Provide technical support, occasionally onsite, and make the appropriate user application adjustments during new customer go lives
- Monitor and make the necessary user and schedule application changes for PerfectServe's synced applications
- Execute testing protocols
- Contribute to configuration standards best practices and
- Execute the company's configuration quality assurance
- Serve as lead consultant for all types of outpatient projects
- Work with physician offices to understand their communication requirements and apply PerfectServe's technology in ways that deliver the best possible outcome for them
- Configure workflow solutions
- Conduct practitioner, practice manager and support staff training
- Execute regular quality audits (design and configuration)
- Provide remote go-live support
- Manage account stages in SFDC and SmartSheet
Skills
- 2+ years' work experience in a customer facing, consulting, account manager, project manager, business analyst and/or other service role
- Ability to work closely with peers and team members in a collaborative manner
- Adaptable
- Strong Microsoft Office proficiency with Excel, Visio, Word, PowerPoint and Outlook
- Excellent written and verbal communication skills
- Problem solving and reasoning skills with both configuration and communication
- Strong organizational skills
- Strong time management skills
- Excellent attention to detail
- The ability to thrive in a fast-paced environment
- Honest and impartial
- Bachelor's degree, preferably in Business or related discipline
- Experience driving process change in complicated environments
- Experience working with physicians or in clinical settings
Benefits
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
Company Overview