Note: The job is a remote job and is open to candidates in USA. JCS Solutions is a technology firm providing innovative solutions and professional services to defense, national security, and civilian sectors. The Power BI Support Administrator will design, administer, troubleshoot, and support Microsoft Power Platform solutions, with a focus on Power BI, while providing user support and maintaining documentation and operational procedures.
Responsibilities
- Design, develop, troubleshoot, and deploy solutions using Microsoft Power Platform, with a focus on Power BI (Power BI, Power Apps, Power Automate)
- Administer and manage the Power BI Service tenant, including workspace creation and capacity management
- Configure and maintain Power BI gateway connections for on-premises data sources
- Serve as the primary point of contact for Power BI-related support tickets, resolving issues related to access, data refresh, report errors, and performance
- Provide Tier 2 Remote Support for Microsoft Power BI from within the Enterprise Ticketing System
- Coordinate with Tier 3 Support, as required
- Troubleshoot Environment errors and issues from end-user organizations
- Assist with reviewing knowledge bases for the Army’s end-users against true process requirements
- Provide documentation, operational procedures, and support to end users and administrators
- Troubleshoot and resolve technical issues related to Power BI components
- Stay current with Microsoft Power BI and Power Platform updates and best practices
Skills
- Familiar with the documentation, design, and implementation of Power BI/ Power Platform solutions
- Possess strong analytical skills to assess customer needs
- Microsoft Power Platform certifications (e.g., PL-100, PL-200)
- Experience supporting Army or DoD digital transformation initiatives
- Knowledge of Power BI, data analysis, data reporting, and custom API integration
- Experience with Agile and ITIL v4 methodologies
- Working knowledge of federal enterprise systems
- Be intellectually curious, enjoy solving problems, be highly collaborative and possess an understanding of the digital landscape
- Possess an active DoD Secret security clearance
- Bachelor's Degree in Computer Science, Data Analysis, Information Systems, or related field. This requirement may be met with appropriate job and education experience
- 5+ years of experience in data analysis or developer administration, with at least 2 years focused on the Power BI/similar program
- Experience with administering the Microsoft Power Platform
- Proficiency in Power BI administration
- Experience with integration of multiple data sources to semantic models
- Strong understanding of security roles, data loss prevention (DLP) policies, and governance in Power BI
- Familiarity with Army IT environments and compliance requirements
- Successfully passed the Microsoft PL-300 exam for Microsoft Power BI Data Analyst Associate, or able to pass the exam within 3-months
- An industry-recognized credential related to a Data Analysis and Visualization program/system, such as Power BI or Tableau
Benefits
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- In-person, hybrid, or remote work arrangement
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