[Remote] Post Sales Solutions Engineer, EMEA

Note: The job is a remote job and is open to candidates in USA. LucidLink is hiring a Post Sales Solutions Engineer to serve as a trusted technical partner to customers from signature through renewal. The role focuses on onboarding and upgrades, resolving technical issues, and identifying renewal risks and expansion opportunities.

Responsibilities

• The mission of the Post Sales Solutions Engineer is to be the technical partner our customers trust from signature to renewal
• In this role, you will get every account onboarded and upgraded cleanly, resolve hard issues before they escalate, and spot renewal risk and expansion opportunity early, so LucidLink customers stay, grow, and become raving fans
• Ensure customers are upgraded to the most recent version of LucidLink's products
• New, assigned customers are taken through an onboarding call within 30 days of signing and verified in internal monitoring tools
• Own and maintain renewal and expansion tracking for assigned accounts
• Reduce/minimize avoidable escalations of technical support tickets

Skills

• APIs, SDKs and integrations - Guides technical customers to the integration approach that actually fits their environment
• Distributed storage and cloud architecture - Reasons through metadata vs. data separation, caching, and encryption trade-offs well enough to defend them under scrutiny
• Identity and access fluency - Leads conversations on SSO, 2FA, and role-based permissions in practice, not just from a script
• Methodical troubleshooting - Diagnoses complex or sensitive technical issues under pressure and knows when, and how, to pull in help before they escalate
• Clear technical teaching - Explains technical material equally well to engineers and executives, and adapts pacing and depth live while running training
• Relationship ownership - Acts as the trusted technical point of contact on strategic accounts, from routine check-ins to high-stakes escalations
• Commercial awareness - Spots renewal risk and expansion potential without being asked and manages their own book of renewals
• Migration and continuity planning - Scopes migration and business-continuity plans sized to a customer's infrastructure and risk tolerance

Benefits

• Flexible PTO
• Stock options
• Full health coverage

Company Overview

LucidLink develops a storage collaboration platform to connect creative teams working on shared data sets. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is http://www.lucidlink.com.

Company H1B Sponsorship

LucidLink has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.