Note: The job is a remote job and is open to candidates in USA. Imagine360 is a health plan solution company that combines decades of self-funding healthcare expertise with customized, member-focused solutions. The Plan Document Administrator, Lead supports the preparation and administration of plan documents and related materials, leads onboarding and training, coordinates team production, and improves workflows using project-management principles.
Responsibilities
- Maintains knowledge of applicable state and federal laws, industry regulations, HIPAA requirements, company procedures, systems, service expectations, and interdepartmental dependencies
- Maintains current document versions for internal systems and departments
- Maintains organized plan document draft and final-document records to support accurate and efficient retrieval
- Tracks open files, outstanding signatures; issues follow-up notices and communicates with clients, brokers, vendors, and internal departments to keep work progressing
- Leads the onboarding and training of new Plan Document Administrators on company procedures, systems, documentation standards, quality expectations, and departmental workflows
- Manages team production by coordinating assignments, monitoring workload and progress, identifying capacity or workflow constraints, and driving timely completion of deliverables
- Creates and maintains standard operating procedures, job aids, and process documentation to promote consistency, quality, and operational continuity
- Evaluates workflows and implements process improvements that reduce inefficiencies, strengthen quality controls, anticipate production needs, and maximize scalable, proactive output
- Partners with Plan Document Analysts on departmental projects, research, reporting, tracking, and coordinated plan document initiatives
- Applies project-management principles to organize multiple workstreams, establish priorities and milestones, track dependencies and deliverables, communicate status, and resolve barriers to completion
Skills
- 3+ years of office/administrative experience or 1 year with medical/health insurance experience
- Familiarity with HIPAA procedures and policies
- High School Diploma or GED required
- Working knowledge of computers and software including but not limited to Microsoft Office products
- Demonstrated ability to train and onboard employees
- Coordinate team production
- Develop standard operating procedures
- Improve processes
- Manage competing priorities
- Organize multiple workstreams using project-management principles
- Health Care Administration background a plus
Benefits
- Multiple Health plan options
- Company paid employee premiums for disability and life insurance
- Parental Leave Policy
- 20 days PTO to start / 10 Paid Holidays
- Tuition reimbursement
- 401k Company contribution
- Company paid Short & Long term Disability plus Life Insurance
- Professional development initiatives / continuous learning opportunities
- Opportunities to participate in and support the company's diversity and inclusion initiatives
Company Overview