Job Description
Job Description
Remote Pharmacy Care Coordinator
Pay:
$20.00 per hour
Location:
Remote (U.S. residents)
Schedule:
Must be able to work any 8-hour shift between
7:00 AM-7:00 PM CST
(assigned)
Training:
Monday-Friday
8:00 AM-5:00 PM CST
for the first
4-6 weeks
(virtual attendance required)
Type:
Full-time hours, contract assignment (40 hrs/week)
Position Overview
We are hiring a
Remote Pharmacy Care Coordinator
to support patients through the referral/application process and help ensure a smooth patient journey. This role is phone-heavy and requires strong documentation skills, empathy, and the ability to multitask across multiple systems in a fast-paced environment.
Responsibilities
Create and complete accurate patient referrals and applications in a CRM platform
Answer patient questions and provide clear, empathetic support regarding their status/next steps
Document calls thoroughly and accurately while speaking with patients
Place outbound calls for follow-ups and confirmations as needed
Coordinate with referral sources (including healthcare providers) to process new applicants
Maintain quality and compliance while meeting daily/weekly performance metrics
Qualifications
High school diploma or equivalent (required)
2-4 years of customer-facing experience preferred (call center/customer service experience is a plus)
Ability to type 40 WPM and capture accurate notes during live calls
Strong written and verbal communication skills with a patient-first approach
Comfortable using Microsoft products and video tools (Teams/Zoom)
Reliable attendance and strong time management in a production environment
Remote Work Requirements (must-have)
Dedicated, quiet, private, distraction-free workspace
Secure high-speed internet connection (DSL/Cable/Fiber)
Minimum 15 Mbps download / 5 Mbps upload
Ping ≤ 30ms
Hardwired connection to router required
Dial-up, satellite, WiFi-only, and cellular connections are not acceptable
A surge protector with network line protection is required (for company-issued equipment)
Apply / Contact To be considered, please send your resume and availability.
Austin Faris
A-Line Staffing Solutions
Phone/Text:
5867107941