Note: The job is a remote job and is open to candidates in USA. Strive Pharmacy is a personalized compounding pharmacy focused on individualized patient care and provider partnerships. The Pharmaceutical Content Compliance Manager leads review and governance of marketing, educational, and communications content, ensuring compliance with pharmacy regulations, compounding standards, advertising requirements, and internal policies. The role provides risk-based guidance, manages cross-functional reviews, develops training and resources, and supports audit readiness and process improvement.
Responsibilities
- **Content Compliance & Review:** Design, implement, and continuously improve content compliance policies, SOPs, workflows, SLAs, and controls. Prioritize and manage review requests based on business needs, deadlines, and risk; provide early-stage guidance to reduce rework and accelerate review cycles
- **Claims & Substantiation:** Establish and maintain compliant language libraries and ensure claims are accurate, appropriately substantiated, and supported by required qualifiers, disclaimers, and disclosures. Review comparative, superiority, testimonial, endorsement, and structure/function claims for compliance
- **Regulatory Alignment:** Interpret and apply applicable FDA and FTC advertising and promotion guidance, USP <795>/<797>/<800>, HIPAA marketing requirements, and federal and state pharmacy regulations to content and communications for prescription, OTC, and supplement products and services
- **Risk Management:** Provide timely, practical guidance on regulatory and compliance risks. Monitor emerging enforcement trends, digital marketing risks, and regulatory changes that may impact Strive’s content
- **Cross-Functional Compliance Liaison:** Attend cross-functional meetings and serve as the designated compliance liaison for assigned department(s), providing guidance, communicating compliance decisions, documenting action items, and coordinating follow-up between stakeholders and the Content Compliance team
- **Training & Enablement:** Develop content playbooks, training materials, language guides, and other resources to help teams create compliant content and understand requirements related to claims, disclosures, fair balance, testimonials, endorsements, and social media
- **Documentation & Audit Readiness:** Maintain an auditable repository of content reviews, approvals, decisions, and supporting rationale. Prepare documentation for audits, inspections, and external reviews
- **Metrics & Process Improvement:** Manage review queues and tools, such as Asana, and track KPIs including review volume, cycle time, first-pass approval rate, rework, escalations, and SLA adherence. Develop reporting and recommendations to improve efficiency and accountability
- **Cross-Functional Partnership & Inquiry Response:** Partner with Legal, Privacy, Clinical, Marketing, and other stakeholders on content risk, required notices and permissions, patient data use, and public-facing issues. Respond to compliance inquiries with clear guidance, supporting rationale, and recommended actions
Skills
- PharmD required
- 2+ years of experience in pharmacy compliance, regulatory affairs, Medical Legal Regulatory (MLR) / content review, or a related field within healthcare, pharmacy, biotech, or digital health
- Direct experience reviewing marketing, educational, or other regulated content
- Strong knowledge of USP <795>/<797>/<800>, FDA and FTC advertising and promotion requirements, HIPAA marketing requirements, and federal and state pharmacy regulations
- Ability to interpret complex regulations and translate them into practical, scalable guidance and timely, defensible decisions
- Proven ability to collaborate cross-functionally, educate non-compliance teams, and influence outcomes without formal authority
- Exceptional writing, editing, communication, organizational, and prioritization skills, with strong attention to detail and accuracy
- Ability to balance regulatory requirements with business objectives by identifying compliant solutions that support marketing and business goals
- Experience developing and maintaining SOPs and compliance processes
- Proficient in Google Workspace and Microsoft Office
- Juris Doctor or formal regulatory education/certification
- Experience with Asana and Canva
Benefits
- Remote work environment
- Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
- Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
- Paid time off
- Sick time
- FSA and HSA options
- Parental leave
- 401(k) with employer matching
- Life insurance
- Vision and dental insurance
- Veterinary insurance
- Holiday potlucks and seasonal gatherings
- Support for the personal and professional growth of every employee
Company Overview