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About talentedge
talentedge is a global leader in entertainment, hospitality, and immersive experiences, delivering unforgettable moments to millions of guests each year. Our Consumer Insight, Measurement & Analytics (CIMA) division drives strategic decision‑making through rigorous data analysis, advanced modeling, and storytelling that fuels both guest satisfaction and business growth. As part of the broader talentedge Parks, Experiences & Products family, we blend creativity with cutting‑edge technology to shape the future of the industry.
Why This Role Matters
In today’s hyper‑connected world, the ability to translate raw data into actionable insights is a competitive advantage. As a Remote Performance Data Analyst within the Digital and Travel Operations Analytics (DTOA) team, you will be at the heart of that transformation. Your work will directly influence contact‑center efficiency, pre‑arrival commerce performance, and overall guest experience across talentedge’s flagship destinations.
Key Responsibilities
Performance Analytics & Forecasting
- Conduct advanced forecasting, ad‑hoc modeling, and deep‑dive analyses to guide strategic business decisions.
- Monitor agent performance metrics, proactively identify areas for improvement, and deliver end‑to‑end analytical support.
- Design compelling dashboards and visualizations that turn complex data sets into clear, narrative‑driven stories.
- Present findings, insights, and actionable recommendations to senior leadership and cross‑functional business partners.
- Maintain, audit, and continuously optimize reports and tools that power multiple business processes.
- Execute critical business‑impacting tasks under tight deadlines while ensuring data integrity.
Measurement & Analytics
- Leverage a suite of reporting platforms and databases—including Tableau, Snowflake, Hadoop, Dataiku, and Excel—to conduct analyses and maintain reporting solutions.
- Track data quality and report accuracy, initiating corrective actions when necessary.
- Collaborate with team members, business leaders, and external partners to answer high‑level business questions with quantitative rigor.
- Apply modern analytical techniques to test hypotheses, uncover trends, and deliver actionable insights.
- Stay abreast of emerging data‑science trends, statistical best practices, and industry standards, sharing knowledge across the team.
Essential Qualifications
- Bachelor’s degree in Statistics, Mathematics, Computer Science, Business Analytics, or a related field.
- Minimum of 2 years of hands‑on quantitative experience in an analytical role (non‑internship).
- Proficiency with forecasting methods and traditional statistical techniques; exposure to machine‑learning or deep‑learning concepts is a plus.
- Demonstrated curiosity to understand the “why” behind performance trends and business outcomes.
- Strong attention to detail with the ability to meet deadlines on complex, multi‑phase initiatives.
- Excellent communication skills—verbal, written, and visual—to convey insights to both technical and non‑technical audiences.
- Experience with SQL and a programming language such as R or Python.
Preferred (Nice‑to‑Have) Qualifications
- Advanced knowledge of statistical inference and a track record of applying rigorous statistical methods to solve business problems.
- Hands‑on experience with data‑visualization best practices and tools like Tableau or Power BI.
- Expert‑level SQL abilities and fluency in R or Python for data manipulation and modeling.
- Ability to quickly learn and adopt new tools, libraries, and technologies.
- Proven relationship‑building skills with internal partners, clients, and cross‑functional teams.
- Master’s degree or higher, and/or 4+ years of relevant analytics experience.
Core Skills & Competencies
- Analytical Thinking: Ability to break down complex problems, synthesize data, and generate clear, actionable recommendations.
- Data Storytelling: Transform raw numbers into compelling narratives that drive decision‑making.
- Technical Proficiency: Strong command of SQL, R/Python, and data‑visualization platforms.
- Collaboration: Work effectively with cross‑functional teams, including operations, product, and senior leadership.
- Adaptability: Thrive in a fast‑paced, ambiguous environment while maintaining high quality output.
- Time Management: Prioritize tasks, manage multiple projects, and meet strict deadlines.
Career Growth & Learning Opportunities
talentedge invests heavily in the professional development of its people. As a Remote Performance Data Analyst, you will have access to:
- Mentorship from senior data scientists and business leaders.
- Continuous learning programs, including certifications in data‑science, cloud platforms, and advanced analytics.
- Opportunities to work on high‑visibility projects that influence global guest experiences.
- Cross‑functional rotations that broaden your skill set across operations, product development, and strategic planning.
- A clear career ladder—from analyst to senior analyst, data scientist, and analytics manager.
Work Environment & Culture at talentedge
Our remote workforce is empowered, inclusive, and purpose‑driven. talentedge fosters a culture where:
- Innovation is celebrated, and every voice is heard.
- Collaboration transcends geography—virtual coffee chats, team‑wide hackathons, and regular town‑hall meetings keep us connected.
- Diversity, equity, and inclusion are core to our hiring and promotion practices.
- Work‑life balance is respected; flexible schedules and generous paid‑time‑off policies support personal well‑being.
- Employee wellness programs, mental‑health resources, and community‑service initiatives are integral to the employee experience.
Compensation, Perks & Benefits
talentedge offers a competitive hourly rate ranging from $25 to $40 per hour**, reflecting experience and expertise. In addition to base compensation, you can expect:
- Performance‑based bonuses tied to individual and team outcomes.
- Comprehensive health, dental, and vision coverage.
- Retirement savings plans with company matching contributions.
- Generous paid time off, including holidays, sick leave, and vacation days.
- Remote‑work stipend for home‑office setup, high‑speed internet, and ergonomic equipment.
- Professional development budget for conferences, courses, and certifications.
- Employee assistance programs, wellness challenges, and virtual fitness classes.
Location
This is a fully remote position. While the role is based in the United States, candidates must be legally authorized to work in the U.S. and preferably reside in or near the Florida time zone to align with core business hours.
How to Apply
If you are passionate about turning data into stories that shape unforgettable guest experiences, we want to hear from you. Submit your resume, a brief cover letter highlighting your most relevant projects, and any portfolio or GitHub links that showcase your analytical work.
talentedge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join talentedge and Make an Impact
Ready to bring your analytical expertise to a world‑class entertainment brand and help shape the future of guest experiences? Apply today and become part of a vibrant, data‑driven community that values curiosity, collaboration, and continuous growth.
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