Note: The job is a remote job and is open to candidates in USA. Vehlo provides software and financial solutions for the automotive repair industry. The Performance Consultant analyzes dealership operations, delivers strategic platform guidance and training, monitors performance metrics, leads client reviews, and manages relationships with large dealership groups. The role also collaborates cross-functionally to improve platform adoption, customer outcomes, and business value.
Responsibilities
- Analyze dealership operations and workflows to identify opportunities for optimization and improved efficiency
- Deliver technical and strategic guidance on effective platform use, with the goal of increasing utilization and demonstrating business value
- Conduct follow-up training on platform capabilities, best practices, and new features to drive adoption and ROI
- Monitor client performance metrics and KPIs, providing actionable insights to measure progress and success
- Lead regular performance reviews with clients, presenting data-driven recommendations to improve outcomes
- Collaborate with Product teams to share customer feedback and influence future platform enhancements
- Serve as a trusted advisor to dealerships, fostering strong long-term relationships and executive-level trust
- Provide the Customer Success team with insights on emerging industry trends and competitive intelligence
- Manage assigned large dealership groups, ensuring consistent engagement and measurable success across locations
- Travel locally (within a 2-hour radius) and out-of-market (1 week per month) to deliver onsite consultation, training, and relationship management
Skills
- 5+ years of experience in consulting, customer success, or performance improvement (automotive or SaaS experience preferred)
- Strong analytical skills with the ability to translate data into actionable recommendations for operational improvements
- Proven success delivering training, workshops, or consultative guidance to client organizations
- Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels
- Ability to manage large, multi-location customer groups with consistency and professionalism
- Collaborative mindset with experience working cross-functionally (Product, Sales, Customer Success, Support)
- Proficiency with customer success tools, CRM platforms (Salesforce, ChurnZero), and Microsoft Office/Excel
- Willingness to travel locally and out-of-market as required
- Ability to remain in a stationary position (sitting or standing) for extended periods
- Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
- Ability to view and interpret information on a computer screen for extended periods
- Ability to communicate effectively via phone, video, and written communication
- Ability to participate in virtual meetings with or without reasonable accommodation
- Maintain a dedicated, safe, and distraction-free workspace
- Reliable high-speed internet connection sufficient for video conferencing and job-related systems
- Ability to maintain productivity in a remote environment
- Must reside in a state where the company is authorized to employ workers
- Must be able to work core hours aligned to Mountain and pacific-based timezones
- Ability to travel as needed, including by air, car, or public transportation
- Bachelor's degree in business, Marketing, Communications, or related field
- Automotive retail, dealership, or OEM background (e.g., Service Advisor, Sales Manager, Technician)
- Experience in SaaS platform training, workflow optimization, or performance consulting
- Familiarity with competitive trends and emerging technologies in the automotive retail space
Benefits
- Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards
- Eligible employees may receive medical, dental, vision, and life insurance
- Eligible employees may receive a 401(k) with company match
- Eligible employees may receive paid time off and holidays
- This role may be performed in a remote, hybrid, or office-based environment depending on business needs
Company Overview