Note: The job is a remote job and is open to candidates in USA. Collectors is a technology company providing value-added services for collectors, including grading, authentication, vaulting, and selling collectibles. The People Operations Program Manager will own, design, implement, and continuously improve employee onboarding across the organization, ensuring compliant and smooth experiences. The role will coordinate cross-functional stakeholders, manage Workday onboarding workflows, oversee compliance requirements, and use data and feedback to improve the program.
Responsibilities
- Own and optimize the company-wide employee onboarding process, from pre-boarding through Day 1, with an initial focus on US onboarding and potential future expansion to global onboarding
- Identify and drive process improvements across the employee onboarding program, including ensuring standard practices across locations and departments and updating program documentation as needed (standardized communications, FAQs, playbooks)
- Stay current on US federal, state, and local regulatory updates and ensure onboarding practices remain compliant, updating the process as needed
- Partner with the TOD team to deliver regular reporting to HR leadership and present data-driven recommendations for program enhancements as needed
- Drive iterative improvements based on new hire feedback via the Culture Amp onboarding survey, manager input, and business needs
- Partner with TA, IT, Learning, Workplace, Benefits, Payroll, and hiring managers to ensure a smooth Day 1 employee experience, from equipment and systems access to benefits and payroll access and enrollment; partner with other People teams such as Total Rewards, HRBPs, and Talent and Organizational Development as needed
- Serve as the primary escalation point for onboarding issues, running recurring cross-functional syncs and driving open items to resolution, including serving as the primary decision maker on onboarding SLA exceptions
- Manage and continuously optimize onboarding workflows in Workday HRIS, including business process configuration, required tasks, and documentation, in partnership with the HRIS team
- Ensure background checks are run in accordance with the Collectors background check policy and playbook, and update for changes in federal, state, and local law
- Ensure all required employment eligibility documentation is collected and verified in accordance with federal law, including I-9 and E-Verify processes, within mandated timeframes
- Partner with the Learning, TOD, and Safety teams to ensure delivery of mandatory compliance training for all new hires, including anti-harassment, data privacy, and workplace safety
- Partner with Legal, the People Operations team, and HR Business Partners to ensure onboarding policies, confidentiality agreements, and other documents remain current with applicable federal, state, and local employment laws
- Lead by example and be a champion of all company policies, including safety, attendance & security
Skills
- 3+ years of direct experience managing onboarding, new hire programs, or HR operations processes
- Demonstrated ability to manage complex, cross-functional projects with multiple stakeholders
- Proficiency with HRIS systems (e.g., Workday, ADP)
- Data-driven mindset with experience using HR metrics to evaluate program effectiveness
- Candidates must be authorized to work in the United States
- Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field
- Experience in a high-growth, scaling, or enterprise organization
- Experience working with remote or geographically distributed teams
- SHRM-CP, SHRM-SCP, or equivalent HR certification
Benefits
- This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
- All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- All salaried employees are eligible for flexible time-off
- All regular, full-time employees are eligible for ten company paid holidays
- Employees receive discounts on select grading services for approved submissions
- Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Our team members are invited to participate in celebrations, holiday events, and team building activities
Company Overview